Job Description

Location: West Rand, South AfricaAre you passionate about leading a high-energy outbound sales team? Do you have the drive to inspire, the skills to manage performance, and the knowledge to analyse data?If you have 5 years of call centre experience, with 2 years in a team leader role, ideally in the telecommunications industry selling subscription-based services, we want to hear from youYou will lead a dynamic team focused on UK-based clients, coaching and mentoring them to reach their full potential. Your role is all about performance, quality, and growth fuelled by your commitment to excellence.What You Need to Bring

• Minimum 5 years of call centre experience, including 2 years in an outbound team leader role
• Experience in the telecommunications industry is a strong advantage
• International exposure (especially UK markets) is beneficial
• Matric (Grade 12) essential
• Computer literate MS Office proficiency, CRM systems

Key Responsibilities

• Oversee day-to-day operations and ensure delivery within campaign-specific SLAs
• Allocate tasks efficiently to meet team and campaign objectives
• Ensure adherence to industry regulations, supported by QA and Compliance
• Build and maintain internal relationships to support team delivery
• Manage and strengthen ties with Key Account Managers and Business Partners
• Foster a high-performance culture with focus on customer experience
• Engage consistently with your team to encourage open communication and accountability
• Coach, mentor, and support agents in their daily duties and client engagements
• Develop and track individual and team KPIs aligned to business objectives
• Create a team culture where customer focus drives every action
• Address underperformance through guidance, coaching, and counselling
• Monitor attendance, conduct and engagement levels, in collaboration with HR
• Ensure a fair and consistent approach in team leadership and workplace discipline
• Lead and manage disciplinary proceedings in line with internal HR policies
• Monitor team KPIs continuously and implement key interventions to improve output
• Handle customer complaints and improve cost efficiency strategies
• Support the setup and launch of campaigns as required by the business
• Compile daily, weekly and monthly reports with clear performance insights

Technical Competencies Required

• Proven ability to compile and manage data accurately and securely
• Advanced proficiency in MS Office (Excel, Word, PowerPoint)
• Familiarity with Google Suite (G-Sheets, G-Docs, etc.)
• Experience with quality assurance frameworks and coaching best practices
• Strong research and data evaluation skills
• Ability to listen critically and analyse retention call recordings for improvement areas

Working Hours

• Aligned to UK time zones: Monday to Friday 10h00 to 19h00
• Every second weekend: 10h00 to 15h00

How to ApplyWe do not just want to see your experience we want to understand your passion for leadership and your track record of success.Here is your first challenge: Convince us why YOU are the perfect fit for this role.Submit the following:

• Your detailed CV highlighting key leadership and performance achievements
• A Motivation Letter sharing your proudest leadership moment, a key challenge you overcame, and why this role speaks to you
• Matric Certificate and ID
• Please note: Verification checks will be conducted