Job Description

We are looking for experienced and motivated

Team Leaders

to manage and guide our MTN and Cell C teams. The ideal candidate will have a strong background in sales or customer service within the telecoms industry, excellent leadership skills, and a proven ability to drive performance and meet targets.

Key Responsibilities:

Supervise and lead a team of MTN or Cell C agents (sales or support) Monitor daily performance and ensure KPIs and targets are met Provide coaching, training, and ongoing support to team members Handle escalations and resolve customer complaints effectively Prepare performance reports and communicate team progress to management Motivate and build a positive, high-performance team culture Ensure adherence to company policies, procedures, and compliance standards Collaborate with other departments for smooth workflow and issue resolution

Requirements:

Minimum 1-2 years of experience in a leadership role within telecoms (MTN, Cell C, Vodacom, etc.) Strong knowledge of MTN or Cell C products and services Excellent communication, interpersonal, and problem-solving skills Ability to lead, motivate, and manage a team effectively Target-driven with a strong sales or service mindset Proficient in using CRM systems, reporting tools, and MS Office Matric (Grade 12) required; relevant diploma or certification is a plus

Benefits:

Competitive salary + performance incentives Opportunities for growth and development Supportive team environment

To Apply:

Send your CV and a short motivational letter to Recruitment@icallgroup.com or WhatsApp 0631538097 with the subject line:

Team Leader Application - MTN or Cell C

Job Type: Full-time

Work Location: In person