Team Leader
Mount Edgecombe, ZN, ZA, South Africa
Job Description
We are seeking a
highly motivated and experienced Team Leader with direct Cell C experience
to lead and manage a dynamic sales/customer service team. The ideal candidate must have a solid background working within theCell C environment
, understand the systems, products, and operational processes, and be capable of driving team performance to meet and exceed targets.Please Note
Only candidates with prior Cell C experience will be considered. If you do not have experience with Cell C, please do not apply.
Key Responsibilities:
Monitor and evaluate team performance, providing coaching and feedback. Ensure full compliance with Cell C policies, procedures, and service standards. Handle escalated customer issues efficiently and professionally. Track daily/weekly/monthly KPIs and report to management. Maintain up-to-date knowledge of Cell C products, promotions, and systems. Foster a positive, goal-driven team culture.
Minimum Requirements:
Proven experience working within Cell C operations.
Strong leadership, communication, and interpersonal skills. Ability to work under pressure in a fast-paced environment. Excellent problem-solving and conflict-resolution abilities. Proficient in MS Office and familiar with Cell C systems and reporting tools. Flexible to work shifts, weekends, or extended hours when required.How to Apply:
Interested and
qualified candidates with Cell C experience
are invited to send their updated CV to Recruitment@icallgroup.com with the subject line:Application - Cell C Team Leader
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1524860
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMount Edgecombe, ZN, ZA, South Africa
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EducationNot mentioned