Job Description

JOB DESCRIPTION

Job Title : Team Leader

Date Prepared : October 2016 (revised 2023)

Department : Operations

Reports to : Director, Field Service Personnel

Assigned Project Manager (on Project)

Supervises : Other Assigned Team Field Personnel as Required

Location : Global

FLSA Status : Hourly

Critical features of this job are described under the headings below. They are not meant to be all inclusive and are subject to change at any time due to reasonable accommodations or other business reasons.

General Purpose of the Position:

Accountable for all health, safety, environmental, and quality programs and policies for IGS are adhered to. Responsible for, and actively manages IGS field services personnel with a goal of building and maintaining skills and abilities of the assigned team members. Provides feedback to IGS management team for safety, quality, project incentives and technical training needs. Supports IGS strategic growth objectives through execution of quality projects that directly impact the scalability and efficacy of IGS. Works under the direction of the assigned Project Manager while on the project. Acts as a liaison to the Project Manager on all matters related to safety, timeline, identification of additional work and upsell opportunities.

Critical Success Factors:

• Work safely, ensuring both yourself and your team perform all activities in accordance with both IGS and customer site specific safety requirements
• Provide effective communication and reporting of project related information to the Project Manager and other teams to support the goal of providing a superior customer service from IGS
• Consistently review and adjust work flow of technicians to improve production activities that make your assigned team successful
• Ensure work is performed in accordance with project specification, quality control plan and IGS Standard Operating Procedures (SOP's)
• Routinely observe and coach Quality Control (QC) personnel and Technicians with a goal of improving both quality and efficiency of the work.
• Strive to identify and deploy improvements that result in improved efficiency regarding consumable usage; abrasives, wire, and supplies
• Conduct yourself in a professional manner at all times through personal adherence and coaching of your team in the use of IGS values (the IGS Way)
• Report project and team performance accurately and openly to promote a learning environment where best practices and lessons learned are share.

Essential Duties and Responsibilities

Site Coordination

• Site Establishment
• Permitting - LOTO
• Equipment Setup
• Team Task Delegation - Give Team Direction
• Work Flow management - Planning next step
• Progress Management - Updating UOP layout / Coating Maps

Inspection (with QC and/or PM)

• Initial Work Scope
• Sandblasting Inspection
• Repair Inspection
• Final Inspection with and without Client

QCP Completion

• Initial Work Scope Inspection
• Final Work Scope Completion
• Client Communication IAW with PM direction

Project Documentation

• Identify / Report Near Miss / Incidents per IGS process
• Shift Toolbox Talk
• Shift Safety Observation
• Shift Ghantt Chart
• Assembles Team Performance Evaluations

Perform PM assistance tasks as delegated by PM

• Per diem Request
• Flight and Accommodation reservations
• Equipment Maintenance - As delegated by PM

Skills and Abilities Required:

• Ability and willingness to travel internationally
• Knowledge of IGS policies and procedures
• Knowledge of safety, health and environmental regulations
• Effective communications and interpersonal skills to coordinate with others within and outside of the company
• High level of self-sufficiency and initiative
• Good situational leadership awareness; understanding when any given situation calls for a directive or a supportive posture
• Basic computer software skills including, MS Word, Excel & Project software
• Willing to lead and or follow in a Team Based environment
• Must be fair and ethical
• Must be a good listener
• Understand cost management and optimization of expenditures
• Ability to work in an industrial environment
• Ability to meet customer pre-access requirements such as occupational health examinations, training requirements, drug screens, background searches, etc.

Decision/Judgment:

Decisions are guided by a general understanding of the company's mission, vision, IGS Way Values framework, standards of operation and mutually determined strategies and objectives

• Use judgement in dealing with what are often complex and difficult technical problems to determine root cause and deploy solutions
• Demonstrate a strong xe2x80x9ccustomer servicexe2x80x9d attitude regarding communication and project completion through balanced updates and maximization of productivity
• Understand which decision makers are to be brought into any particular issue outside of your control

Effort/Working Conditions:

• High physical effort and high level of physical exertion is required for this position
• Job is performed in a challenging environment in various client facilities which includes but are not limited to refineries, paper mills and power plants in international locations
• Work is generally performed in a confined space with extreme temperature variations
• Regular attendance is essential for satisfactory performance in this position, reliability is required
• Great flexibility is required including the working of overtime to meet seasonal or other peak workload demands
• Moderate/high degree of danger associated with job

Education and Experience Required:

• 3-5 years' experience in technical or manufacturing environment
• 3-5 years' experience in field and site environment
• 1-2 years' successful performance in a leadership position
• Demonstrate situational leadership; understanding when and how much each employee needs direction or support on any given situation

Integrated Global Services