Job Description

Closing Date 2026/02/05
Reference Number MMH251128-9
Job Title TALENT POOL: Social Media Specialist
Position Type Permanent
Cluster Momentum Health
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Sandton
Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.
Role Purpose
Responsible for the planning, implementing and monitoring the business's Social Media strategy to increase brand awareness, improve marketing efforts and increase sales.
Requirements

• Matric Certificate/ Grade 12 Qualification.
• Bachelor degree in Communication, Marketing, Journalism or related qualification is essential.
• 3 - 5 years Social Media management experience including planning and managing content in a corporate, or agency setting
• Experience of using various analytical software
• Experience doing audience research and competitor analysis.
• Knowledge of social media management and strategy
• Excellent knowledge of social media platforms
• Knowledge of social media best practices
• Knowledge of various analytical software

Duties & Responsibilities
Internal Process

• Keep abreast of trends, legislation and best practices within the public relations field as it relates to social media.
• Contribute to the development of social media strategy and polices aligned to the business and marketing strategies.
• Define, track and analyse social media Key Performance Indicator and Return on Investment.
• Measure the success of social media campaigns based on defined metrics.
• Stay up to date with the latest social media best practices and technologies.
• Effectively use social media marketing tools as part of campaigns and initiatives.
• Communicate with industry professionals and influencers via social media to create and strengthen a network.
• Develop, implement and manage our social media strategy after conducting competitive research, platform determination, messaging and audience identification.
• Plan, create, publish and share new content (including original text, images, video and code) daily that builds meaningful customer connections, increases brand awareness and encourages community members to engage with the brand
• Collaborate with sales and marketing teams to develop social media campaigns
• Stay up to date with the latest social media best practices and technologies
• Set up and optimise company pages within each platform to increase the visibility of company's social content
• Monitor Search Engine Optimisatin and customer engagement and suggest content optimisation
• Moderate user-generated content in line with the moderation policy
• Collaborate with sales, web design, web development, digital marketing, customer relations and product development teams
• Capture and analyse the appropriate social data/metrics, insights and social media best practices to measure the success of every social media campaign, then use that information to refine future campaigns
• Work with copywriters and designers to ensure content is informative and appealing
• Responding directly on the social media pages
• Trawling for any posts on the Momentum Health pages.
• Awareness of upcoming trends/events that need to published

Client

• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with internal and external stakeholders and clients
• Make recommendations to improvement client service within area of responsibility
• Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service
• Handling high level unresolved queries/disputes arising from member/providers feedback via Social Networks
• Ensure that the appropriate service recovery measures and plans are implemented to handle member escalations.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development
• Handling high level unresolved queries/disputes from Business heads.
• Liaising with the departments that do not meet the standards of service as laid down in Scheme service level agreements.

Finance

• Contribute and manage the area specific budgets to minimise expenditure, in alignment with operational plans
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Communication skills
• Editing skills
• Facilitation and influencing skills
• Interpersonal skills
• Language and writing skills
• Networking and relationship building
• Planning and organising
• Problem solving
• Reporting skills
• Research skills
• Stakeholder management

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Skills Required