Job Description

Main Purpose of the Job
Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.
Key Performance Areas
Prepared Work Area

• Check gaming area, table and float and ensure ready for play.
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play.
• Check cleanliness of own section or station.
• Communicate and follow-up on the correction of any equipment faults or defects.

Game Play

• Deal the relevant tables games (blackjack, Poker; Punto Banco, Baccarat; American Roulette; or any other game as per business unit requirements).
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions.
• Provides audible and precise game commentary.
• Monitor and report on guest play and action (when required) on the Casino system.
• Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling.
• Opening and closing of tables.
• Game hand over - Dealer to dealer and /or inspector.
• Conduct cash-ups and reconcile float at the end of shift.
• Substantiate and report on any float variances.
• Secure and transport float as required.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and always ensuring respect.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products, and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Please Note:
Education, experience, and competencies required.

• Grade 12 or equivalent national qualification in gaming operations
• Previous experience in a customer facing role.
• Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School
• Problem Solving
• Collecting information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable
• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Deal tables games including Roulette / Blackjack / Bacartt
• Use Gaming Tables equipment - chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedure and regulations
• Basic responsible gambling

Certifications/Accreditation/Registration/Licenses

• Meet all requirements for a gaming license.

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Full visual acuity (ability to discern colours)
• Manual Dexterity - ability to handle chips and cards with both hands.

Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions.As a result of the company's operational requirements, you may be expected to work in any area designated as a "smoking area".
Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu)
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Skills Required