T1 Customer Support
Job Description
ModSquad is looking for fluent or native German speakers to join our network and provide support for our amazing Global partners!
We're looking for agents who can provide excellent written communication to high level professionals via ticket and chat support. If you are someone with a keen eye for detail, who has a passion for providing above-and-beyond service for customers, we want you!
Project Hours (all times Pacific):
Mon-Fri - 12am-8am
Hourly Rate:
To be discussed in the interview phase
Commitment:
15 hours per week
90 days (as needed)
Orientation Begins:
Feb 5th
Language:
German (fluent or native)
Who You Are
- Experience with Zendesk or other CRMs preferred
- Excellent writing skills in both German and English
- Background in Customer Support across multiple channels
- Empathy, passion for service, professional
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the worldxe2x80x99s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, wexe2x80x99re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
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Job Detail
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Job IdJD1288808
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHome Based, South Africa
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EducationNot mentioned