Customer Support Agent Medical Industry
Midrand, Johannesburg, South Africa
Job Description
Job Summary Grade 12 (Matric) is a minimum requirement
Previous "Customer Service / Customer Support" experience in the medical device / medical equipment industry, is essential
MS Office
Duties include :
- Processing orders for medical industry
- Liaising with customers telephonically and on email
- Dealing with Sales Consultants regarding queries, requests, sales orders, medical kits etc.
- Releasing backorders, should it be requested
- Sending invoices of consignment orders received to the customer and the Sales Consultant
- Replace consignment stock used to customer
- Action movement of stock when collection/delivery was arranged
- Allocating stock for orders
- Preparing pro-forma invoices
- General administrative duties including regular filing
- Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange
- Following up on collections and delivery requests;
- Obtaining the necessary approval for credits to be passed
- Credits and re invoices to be done on the same day
- Booking out kits if required
- Assisting with afterhours emergency call if required
- Removing consignment items invoiced
- Investigating errors on system ie. transfers done by Sales Consultants
- Checking stock availability for Sales Consultants
- Applying transfers on system
- Generating quotes
- Invoicing Government orders and invoice according to tender pricing
- Generating ROE list and submitting ROExe2x80x99s monthly
- Removing and Invoicing items from WIP
- Replenishment weekly
Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential
Excellent communication skills (verbal and written) especially in English
Excellent organizational skills
Good telephone skills
Accuracy is essential
Team player
Ability to work under pressure and meet deadlines
People skills
Professionalism
Energetic, focuses and committed to get the job done to the best of their ability
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Job Detail
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Job IdJD1254608
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMidrand, Johannesburg, South Africa
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EducationNot mentioned