Job Description

About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About our Team
The operations team within the risk group is part of the Global Effectiveness team, focusing on tech operations for learning and development. We handle sales enablement, customer enablement, and professional services enablement, providing tools to make sales, customers, and professional services consultants more effective. We own the tech stack for learning and development, including a learning management system and a tool called Highspot. Highspot is the primary responsibility for the role.
About the role
The System Support Specialist will provide support for enablement platforms owned by Global Effectiveness Operations. This role will work closely with the system admins to ensure smooth system functionality, assist with user support, generate reports, and contribute to the platform's operational efficiency.
Responsibilities

• Assist with user access management, including adding, deactivating, or updating user accounts and tracking license usage as directed.

• Assist with configuration of spots and templates, such as updating layouts or applying predefined settings as directed.

• Support user onboarding by preparing training materials, checklists, or quick guides and distributing resources for training sessions.

• Help maintain governance standards by checking naming conventions, tagging, and content organization, and assist in archiving outdated materials.

• Support collaboration with marketing, sales, and enablement teams by assisting with content uploads, updates, and system tasks.

• Compile basic reports on system usage, content engagement, or user feedback to support platform improvements.

• Assist in content audits by identifying unused or outdated content and generating simple audit reports.

• Monitor system notifications and alerts, reporting issues to the Content System Manager and assisting with minor resolutions.

Requirements

• Associate's degree or equivalent work experience (1-2 years) in a related field (e.g., business, technology, or communications).

• Strong organizational and communication skills, with the ability to engage effectively with sales, marketing, and technical teams.

• Basic technical aptitude and a capacity to learn a sales enablement system

• Ability to follow instructions, work collaboratively, and meet deadlines in a fast-paced environment.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic data analytics tools.

• Eagerness to learn, adapt, and contribute to a dynamic team.

• Prior experience in customer support, administrative roles, or content management is a plus.

• Familiarity with sales processes and tools like Salesforce, LMS, or Highspot is a plus.

Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

Learn more about the LexisNexis Risk team and how we work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams .
Please read our .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
.