Job Description

Job Category: IT
:
We're looking for a Systems Support team member in our technology team.
You'd be providing first level support for our Finance Business Applications by investigating errors encountered in the application and the database.
Responsibilities:
Incident Management

• Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
• Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
• Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
• Ensure incidents are resolved as per SLA agreement

Risk Management

• Ensure Access and Master data to all applications are managed accurately
• Proactively review all environments to ensure the mitigation of risks
• Address risks identified by internal and external audit .
• Ensuring compliance with best practice and standards

Customer and Stakeholder Management

• Build a sustainable working relationship with customers to ensure good customer service
• Work with both internal and external teams to drive root cause resolution of incidents logged
• Application Environment Monitoring
• Daily monitoring of our Application Environment and Integrations between applications
• Weekly/Monthly/Quarterly/Half Year/Annual Systems Tasks monitored and actioned

Qualifications:

• Relevant IT Diploma or Degree
• 1+ Year experience in a finance support environment with strong skills in

• Financial systems (Microsoft Dynamics 365 preferred)
• SQL & Data Analysis
• Microsoft Excel