Job Description

Job Summary

Who we are: Marketing Agency that leverages the combined expertise of top industry partners to deliver creative marketing solutions.

What we are looking for: Retail Systems Manager

What will you do:

• Have a good understanding of the retail marketing workflow systems and processes and always striving for better efficiency using technology
• Understanding of the clients' timelines and requirements based on their Media and Production schedules
• Open all Marketing Campaigns and Jobs for RSA and Africa across multiple mediums in RMS, liaising with the client daily to source the information from multiple stakeholders
• Ensure jobs are captured correctly within RMS per the workflow process and do all change management of these jobs and communicate the changes via RMS.
• Planning and scheduling and trafficking the output of jobs efficiently and effectively, through the workflow process, so that the team meet the required deadlines
• Maintaining the highest quality standard using our proofing and quality control systems and processes

Client Service:

• Able maintain good customer relationships
• Link and liaise with external (traffic and management) and internal stakeholders (Silo, Studio manager and Production manager)
• Maintaining regular contact and building client relationships
• Quality and accurate reporting using RMS data
• Creating detailed status documents from RMS data exports
• Coordinating and leading status meetings in person and via Teams or Zoom
• Working closely with the production team to coordinate, plan and monitor the production schedules
• Problem-solving: RMS and Pageproof systems and writing detailed error reports for client
• Supply feedback to improve workflow and system changes

What do you need:

• 5+ years in a retail marketing or retailer agency traffic management position
• Tertiary education: Project Management, Digital Marketing, System Management would be preferable
• Advanced skills in Excel
• Technical knowledge focusing on retail systems: RMS, PageProof, SAP, Hybris and Digital and Social Media platforms
• To be efficient in setting priorities, forward planning, achieving goals and duties
• xe2x80x9cCan doxe2x80x9d attitude - Seeing things through until the task is complete
• Proactive thinking and taking the initiative to learn beyond specified duties
• Evidence of being highly organised with a meticulous eye for detail
• Deadline-driven team player with great energy and team spirit
• Excellent communicator
• Must be able to manage work in a high-pressure environment

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