Job Description

We've got an exciting opportunity at Ackermans for a Systems Business Analyst: POS/Digital who will be part of a dynamic team, this role will report to the Systems Manager and be responsible for providing a holistic service and support to multiple business units within Ackermans.
We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.

1. Analysis

• Stakeholder analysis (Reference matrix, Quality - Continuous reference and adjust when there are changes)
• Elicitation process (Quality engagement - who, when, what, how)
• Document BRD/BRS (Quality of inputs and tested with Stakeholders/systems teams)
• Sign-off (Internal/external approval)

2. Planning

• Communication plan (Quality and pitched at the right level)
• Training methodology (M365, SharePoint, ALC)
• Testing methodology (Setup, Manage, execute)
• Pilot and roll-out plan

3. Design

• PIT/3rd Party playback (Manage playback of FRS)
• Method (Waterfall / Agile - Follow correct process for whatever method is decided)
• Finalize FRS (Clarify and or update issues, concerns, feedback after playback)
• Sign-off (Internal/external approval)

4. Development

• Monitor (Daily and or weekly - depending on Method)
• Report (Provide reports on Dev status)
• Collaboration (Interact and reference between Dev and Business)

5. Integration & Testing

• UAT (test cases, defect management, escalation process)
• Monitor and report (Daily and or weekly standstill with relevant parties - internal/external)

6. Deployment

• Pilot methodology (Agree principles - big bang or staggered approach - risk related and execute)
• Monitor and Report (Daily and or weekly standstill with relevant parties - internal/external)
• Business Approval (Obtain signoff from relevant parties (internal/external) impacted by change)
• Roll-out (Communication and training)

7. Operations and Maintenance

• Handover Product to BAU (Documented, discussed and agreed with business)
• BAU (Day to day, tickets logged, resolved, ageing, etc.)

8. Hardware/Software Review

• EOL (Products and or services coming up for replacement - Tech refresh and lifecycle management)
• On-prem/SaaS (New releases and or new functionality management)
• New Tech (What is available in your space)

9. Innovation/Improvement

• Benchmarking (Processes, hardware, software in the market)
• Process/System simplification and or improvement

Experience Required
Essential:

• 5 years' experience in Apparel Retail (Business area specific / Systems), with exposure to:

• Business process exposure/understanding (Area specific)
• Process optimizing/improvement
• Elicitation and documenting BRS/BRD
• IT and 3rd party collaboration
• Setup, Management and execution of testing
• Project Management
• Training/Change management
• Systems/Business support for BAU
• System Architecture understanding (area specific - integration environment/technical competency)
• Unified Modeling Language (UML - High-level context diagram, Product Breakdown Structure, System Architecture diagram, Flow Chart, Business Workflow diagram, Business Process Model and Notation, Use Case diagram, Use Case Narrative)
• Basic Oracle / Structured Query Language (SQL) - Area specific

Qualifications Required
Essential:

• Grade 12 Certificate/Matric

• A relevant Degree and or Higher National Diploma (Information Technology, Computer Science, System Design, Management Science, Business studies, Information Systems, Business Analyst)

Preferred:

• Project Management Diploma/Certificate

Job Related Knowledge and Skills Required
KNOWLEDGE required:

• Waterfall and Agile working methodologies and principles.
• Working knowledge of implementing and maintaining systems/services/applications.
• Knowledge of PMBOK and BABOK management principles
• Ability to compile quantitative and or qualitative information/reporting
• MS Suite Intermediate - Advanced user
• System integration (environment/area specific)
• Knowledge of Personal Data Protection - POPIA
• Working knowledge of:

• Cloud based (SaaS) software applications that can enable services.
• Hardware and Software lifecycle management
• SDLC
• Change Control governance principles and Defect management.
• Fit for purpose system integration in an ERP- and non-ERP environment.
• Utilizing various modelling techniques
• UI / UX
• Process Mapping tools (Draw.io, etc.)

SKILLS required:

• Planning

• Analytical

• Critical thinking

• Multi project/activity management

• Prioritization of projects/activity/resources

• Requirement's elicitation

• Risk management

• Facilitation

• Communication

At Ackermans, we're committed to an inclusive and fair workplace where everyone feels respected and valued. We believe diverse perspectives inspire innovation and invite individuals from all backgrounds to grow with us.