Job Description

We've got an exciting opportunity at Ackermans for a Systems Business Analyst: Supply Chain who will be part of a dynamic team, this role will report to the Technology Manager and be responsible for providing a holistic service and support to multiple business units within Ackermans.
We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.
As a Supply Chain Systems Business Analyst serve as a critical bridge between Systems Teams, Business Units, Pepkor IT (PIT), and other third-party entities, this role focuses on employing a comprehensive set of techniques to propose systems and process enhancements.
By understanding and integrating warehouse and distribution center operations, including specific systems like Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), and other custom solutions provided by Pepkor IT, this position aims to advance the supply chain and logistics functionalities within Ackermans.
The goal is to enable various business departments to reach their objectives effectively, with a strong emphasis on improving supply chain processes, warehouse efficiency, and overall operational excellence.
EXPERIENCE REQUIRED
Essential:

• 2-5 years' experience Supply Chain and Logistics role within Retail, demonstrating significant experience with:

• Detailed understanding and hands-on experience with Warehouse Management Systems and familiarity with ERP systems.
• In-depth knowledge of supply chain processes, including procurement, inventory management, warehousing, distribution, and logistics.
• Experience in optimizing warehouse layouts, improving picking, and packing processes, and enhancing distribution center efficiencies.
• Proficiency in documenting business requirements and process maps specifically related to supply chain and warehouse operations.
• Collaboration with IT and third-party vendors to enhance supply chain and logistics systems integrations.
• Oversee comprehensive testing protocols for supply chain systems.
• Lead projects focused on enhancing supply chain efficiencies, from system upgrades to process optimizations.
• Develop and deliver targeted training programs for supply chain systems.
• Provide ongoing support for supply chain systems.
• System Architecture understanding (area specific - integration environment/technical competency)
• Unified Modeling Language

• Utilize UML to clearly depict and analyze supply chain processes, enhancing system designs and operational workflows within the warehousing context.
• Basic Oracle / Structured Query Language (SQL) - Area specific

QUALIFICATIONS REQUIRED
Essential:

• Grade 12 Certificate/Matric
• A relevant Degree and or Higher National Diploma (Information Technology, Computer Science, System Design, Management Science, Business studies, Information Systems, Business Analyst)

Preferred:

• Project Management Diploma/Certificate

JOB RELATED KNOWLEDGE & SKILLS REQUIRED
KNOWLEDGE required:

• Strong understanding of supply chain and logistics principles, specifically within the context of Apparel Retail.
• Expertise in Warehouse Management Systems and the ability to leverage technology to optimize supply chain processes.
• Knowledge of supply chain analytics and the ability to utilize data to drive decision-making and process improvements.
• Familiarity with supply chain industry standards and best practices, particularly in the context of warehousing and distribution centres.
• Waterfall and Agile working methodologies and principles.
• Working knowledge of implementing and maintaining systems/services/applications.
• Knowledge of PMBOK and BABOK management principles
• Ability to compile quantitative and or qualitative information/reporting.
• MS Suite Intermediate - Advanced user.
• Knowledge of Personal Data Protection - POPIA.
• Working knowledge of:

• Cloud based (SaaS) software applications that can enable services.
• Hardware and Software lifecycle management
• SDLC
• Change Control governance principles and Defect management.
• Fit for purpose system integration in an ERP- and non-ERP environment.
• Process Mapping tools (Draw.io, etc)

SKILLS required:

• Planning
• Analytical
• Critical thinking
• Multi project/activity management
• Prioritisation of projects/activity/resources
• Requirement's elicitation
• Risk management
• Facilitation
• Communication

Skills Required