Facilitate design and implementation of IVR and telephonysystems based on business requirements
Evaluate IVR and telephony system performance and provide recommendations for enhancements
Develop and maintain accurate and comprehensive documentation
Work closely with team members to identify and resolve complex platform issues
Matric and Tertiary Qualification
At least 3 Years experience in a similar role
Good experience and knowledge of IVR and telephony systems
Between 3 - 5 Years
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