Job Description

At Sportable, we're not just redefining the future of sports technology; we're creating it. As a leading sports data provider, we're on a mission to tackle the toughest challenges facing elite sports using cutting-edge technology. With a track record that includes the world's first Smart Rugby ball, we're expanding into new sports and new markets. Our solutions comprise bespoke wireless embedded systems and software from bare metal to cloud, Sportable is a multidisciplinary mecca for sports and technology enthusiasts. With our HQ in London, offices in Australia and North America, we are excited to be expanding our global footprint by opening offices and recruiting new roles in the vibrant City of Stellenbosch, South Africa. Roles Description Sportablexe2x80x99s client delivery demand has increased significantly over the past year and requires a dedicated Technical Operations Support team to help ensure the timely and quality delivery of Sportablexe2x80x99s services through remote support. Technical Operations Support team will play a critical role in ensuring the smooth functioning of Sportable's technical infrastructure and operations. The role will be responsible for remote supporting multiple sports and games around the world in different time zones. The Technical Operations Support team is responsible for ensuring that Sportablexe2x80x99s services, such as matchday and training session ball tracking and analytics, working as it should and will be skilled up to have the needed knowledge of our products, IT and networking systems, and backend software to enable the team to solve issues arising during client delivery activities. The team will also be responsible to give feedback to the Product team (development) to ensure continues improvement regarding the usability of the product and the customerxe2x80x99s experience. Responsibilities

• Providing 1st line IT support and troubleshooting of all the Sportable systems and products.
• Rasing and assigning incidents when systems, devices or product issues are identified.
• Maintaining the knowledge base, with the help of subject matter experts (SME), including the following domains:IT and Networking

ProductEngineering (backend and hardware)Content DeliveryField Operations

• Providing pre/post-match day remote support for field operations team.
• Coordinate with the technical SME teams to drive product and system continuous improvements.
• Following policies and procedures for technical operations to maintain consistency of service.
• Monitoring and maintaining technical systems to ensure optimal performance.
• Managing the deployment and maintenance of technical equipment and software.
• Interfacing with other departments to ensure technical operations is aware of all deliverables.
• Engaging with technical teams in high priority or repeatable issues to support Root Cause Analysis (RCA) providing input as required.

Required Skills and Technology Experience:

• 3+ yearsxe2x80x99 experience in similar technical operations or IT support role.
• Stakeholder Management Skills.
• Understanding of the Incident Management process.
• Ability to act as the first point of triage and escalation for all incidents.
• Excellent knowledge of IT & Networks (ethernet, fibre, DHCP, Firewalls, Switches, Routers, Wireless links, VLANs)
• Network debugging (ping, traceroute, Wireshark)
• Good Knowledge in Linux (command line basics, networking)
• Understanding or experience with AWS tooling.
• Basic Scripting (batch / python / bash) advantageous
• Experience supporting desktops/laptops, and network attached devices.
• Experience working in a team-oriented, collaborative environment.

Desirable Traits

• Problem solver.
• Attention to detail.
• Excellent time management.
• Data Analysis.
• Wiliness to learn new skills.

Reporting directly to

• Senior Technical Operation Manager

Working Closely With

• Product team
• Hardware & Firmware teams
• Engineering
• Software Front and Back end
• Logistics

Perks

• Hybrid work environment
• Generous annual leave - 25 days holiday excluding public holidays
• Pension Salary contribution
• Opportunity for global collaboration

Diversity Statement Sportable is a committed equal opportunities employer, and we welcome applications from disabled candidates, and those from minority ethnic backgrounds. Job Type: Full-time Salary: Up to R56,750.00 per month Ability to commute/relocate:

• Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (Required)