Job Description

About the job System Supervisor

Description

To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.

Requirements

xc2xb7 Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years work related experience

xc2xb7 Ability to communicate in English and the dominant language spoken in the geographical area where the position is available

xc2xb7 Above average numeric skills

xc2xb7 Proven ability to provide exceptional Customer service

xc2xb7 Proven ability to work under pressure

xc2xb7 Must be computer literate

xc2xb7 Previous Cashier experience

Customer Service

xc2xb7 Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.

xc2xb7 Be willing to assist Customers with their needs through clear and effective communication

xc2xb7 Assist the Customers with requests, queries and complaints and resolve or escalate to management

xc2xb7 Offer fast, friendly and efficient service to all Customers

xc2xb7 Control and ensure the availability of stationary and consumables, within the Store

Cash Handling and Banking

xc2xb7 Controlling of Store floats (Petty Cash, Till Floats, Change Floats)

xc2xb7 Change ordering and dispensing

xc2xb7 Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger

xc2xb7 Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)

xc2xb7 Ensure that all returns are valid and done correctly

xc2xb7 Cash Clearance to be actioned and queries to be resolved

xc2xb7 Ensure pick-ups are done timely

xc2xb7 Carry out End of Day sessions on all Point of Sale (POS) terminals

xc2xb7 Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal

xc2xb7 Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection

xc2xb7 Ensure daily takings are collected by the Cash in Transit (CIT) Company.

Ready for Business

xc2xb7 Ensure Ready for Business processes implemented

xc2xb7 Ensure the Cashiers maintain their area of responsibility

xc2xb7 Ensure the Cash Office is neat and tidy at all times

xc2xb7 Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date

People Management

xc2xb7 Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.

xc2xb7 Ensure Cashiers have a trained backup available

xc2xb7 Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).

xc2xb7 Ensure scheduling of subordinates is done on time

xc2xb7 Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement

xc2xb7 Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)

xc2xb7 Monitor and evaluate performance of subordinates

xc2xb7 Ensure all cashiers comply with the company dress code

Safety (OHSA) Requirements

xc2xb7 Ensure that safety standards are adhered to.

Security Awareness

xc2xb7 Be aware of any suspicious people and / or activities. In the Store and outside.

xc2xb7 Password security

xc2xb7 Ensure that the Cash Office is secured

xc2xb7 Ensure that the Cash Office door is always locked when Pick-Ups, Cash-Ups, and Cash in Transit (CIT) collections are done

xc2xb7 Ensure till Pick ups are done within the set parameters

xc2xb7 No unauthorised persons allowed in the Cash Office

xc2xb7 Safe keys are locked away and in safe custody

xc2xb7 No Rations, stock, and unrelated documentation to be kept in the Cash Office.

Cashbuild