Job Description

About the job System Supervisor

Description

To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.

Requirements

Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years work related experience

Ability to communicate in English and the dominant language spoken in the geographical area where the position is available

Above average numeric skills

Proven ability to provide exceptional Customer service

Proven ability to work under pressure

Must be computer literate

Previous Cashier experience

Customer Service

Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.

Be willing to assist Customers with their needs through clear and effective communication

Assist the Customers with requests, queries and complaints and resolve or escalate to management

Offer fast, friendly and efficient service to all Customers

Control and ensure the availability of stationary and consumables, within the Store

Cash Handling and Banking

Controlling of Store floats (Petty Cash, Till Floats, Change Floats)

Change ordering and dispensing

Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger

Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)

Ensure that all returns are valid and done correctly

Cash Clearance to be actioned and queries to be resolved

Ensure pick-ups are done timely

Carry out End of Day sessions on all Point of Sale (POS) terminals

Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal

Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection

Ensure daily takings are collected by the Cash in Transit (CIT) Company.

Ready for Business

Ensure Ready for Business processes implemented

Ensure the Cashiers maintain their area of responsibility

Ensure the Cash Office is neat and tidy at all times

Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date

People Management

Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.

Ensure Cashiers have a trained backup available

Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).

Ensure scheduling of subordinates is done on time

Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement

Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)

Monitor and evaluate performance of subordinates

Ensure all cashiers comply with the company dress code

Safety (OHSA) Requirements

Ensure that safety standards are adhered to.

Security Awareness

Be aware of any suspicious people and / or activities. In the Store and outside.

Password security

Ensure that the Cash Office is secured

Ensure that the Cash Office door is always locked when Pick-Ups, Cash-Ups, and Cash in Transit (CIT) collections are done

Ensure till Pick ups are done within the set parameters

No unauthorised persons allowed in the Cash Office

Safe keys are locked away and in safe custody

No Rations, stock, and unrelated documentation to be kept in the Cash Office.

Cashbuild