Job Description

Adcock Ingram Holdings Limited and its Subsidiaries ("we", "us") is committed to protecting and respecting your privacy. Our Privacy Notice sets out the basis on which personal information collected inter alia from you, social media, recruitment agencies and our website, will be processed by us. The Privacy notice is available on our website www.adcock.co.za.



One of the conditions under the Protection of Personal Information Act 4 of 2013 (POPIA) provides that candidates have the right to be informed about the collection and use of their personal information,



In the course of your application: we may


collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you. use your Personal Information to confirm references or background checks you have provided us. request your consent to participate in aptitude tests or recruitment assessments.

We also use your personal information to respond to your inquiries, to verify your information and to share information with you.



Your personal information will be securely stored by the Human Capital Department and it will be retained for a period of up to 12 months as of the closure of the application procedure if your application is unsuccessful, and in case of a successful application and you are hired, your data will be transferred to your personal employee file.



By applying for this position, you consent to us processing your personal information.



We reserve the right to make an appointment. If you have not heard from us within 30 (thirty) days of the closing date, please accept that your application was unsuccessful. Correspondence will be entered into only with shortlisted candidates.

Reporting to:

Manager: Helpdesk and Site support

Main Job Objectives:

To diagnose and resolve Desktop related problems through troubleshooting and fault-finding and problem solving in the desktop and peripherals area. Might also get involve in some related work.

Key Objectives

Administer Operating systems Administer standard server software Manage and administer backups Reporting on the server environment i.e. usage reports Manage shares and security in the server environment Administration of Active Directory/Exchange where needed Install and support operating system software patches Install and support windows desktop packages including anti-virus and mail. Provide technical support to internal customers, assisting them with hardware and application problems by phone, email, and face to face. To escalate complex queries to the relevant team member or external support provider for resolution when necessary. To deal with requests for user support from the helpdesk and ensure an efficient, customer-focused response is provided and a high quality of customer service is maintained. To ensure that support calls are logged on the helpdesk system and resolved within SLA. To be responsible for communicating effectively with third party suppliers to resolve issues and improve SLAs. Logging third line support calls, chasing when needed and acting as the point of escalation. Provide support on in-house developed packages Provide support on printing problems Assist where applicable with the definition and maintenance of standards Prepare and maintain installation guides Support, setup and installation of Android devices and other mobility devices Assist with the 3CX phones and setup where needed Do network related tests i.e. network points, fly heads. Manage shares and security in the desktop environment Incident Management


A+ N+ MCSE an advantage 2 -3 years' experience in an IT Support Environment

Core Competencies

Basic business acumen Ethical Behaviour Customer Service Orientation Attention to detail Verbal comprehension Verbal and written communication skills

CLOSING DATE 01 OCTOBER 2025