Job Description

About Us

Tsebo Facilities Solutions is looking for a Switchboard Operator to manage incoming calls at the hospital's switchboard. The successful candidate will ensure prompt, professional call handling and provide accurate information to callers while maintaining Tsebo's high standards of customer service.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Answer incoming calls promptly and professionally (within 15 seconds). Greet callers in a friendly manner and follow the approved switchboard script. Transfer calls to correct extensions and take detailed messages when necessary. Handle emergency calls and maintain updated emergency contact lists. Update and maintain the switchboard database. Adhere to Tsebo's SHEQ standards (ISO 9001, ISO 14001 & ISO 18001). Handle difficult callers with respect and diplomacy.

Skills and Competencies

Computer literacy (MS Word, Excel, Access). Excellent telephone etiquette and interpersonal skills. Strong communication and attention to detail. Ability to multitask and work under pressure. Professional and customer-focused approach.

Qualifications

Matric (Grade 12). Secretarial or Telephonist Certificate/Diploma (advantageous). 1-2 years' experience in a similar environment. * Customer service experience and experience on a busy electronic board.