Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Customer Service

Maintain a courteous and professional approach at all times, to ensure all callers feel valued from the start

Respond promptly to incoming calls, minimising the caller wait time

Respond to calls using the defined greeting appropriate to the specific incoming line

Effectively & efficiently deal with caller's requests, listening with care in order to route correctly first time

Be familiar with staff extensions and the location / services provided by the various client departments in order to enable the provision of an efficient service

Investigate any data discrepancies, queries and departmental changes to ensure the database is fully up to date

As required, provide a messaging service on behalf of callers to the Client Account Managers

Ensure all colleague's names and contact numbers remain confidential & that no personal details are shared

Remain calm under pressure, use initiative and manage changing priorities as they arise

Communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people

Escalate technical issue with the switchboard through predefined channels



HSE, Security & Quality

Demonstrate permanent high level of security awareness, knowledge of emergency

evacuation & health & safety procedures.

Understand & actively support JLL's Quality Management program

Report any suspected cases of Phishing in line with client policy



Site Operations

Ensure cleanliness of work area at all times

Provide management information relating to switchboard and helpdesk as and when required.

Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.