Job Description

JLL empowers you to shape a brighter way

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.


Customer Service


Maintain a courteous and professional approach at all times, to ensure all callers feel valued from the start Respond promptly to incoming calls, minimising the caller wait time Respond to calls using the defined greeting appropriate to the specific incoming line Effectively & efficiently deal with caller's requests, listening with care in order to route correctly first time Be familiar with staff extensions and the location / services provided by the various client departments in order to enable the provision of an efficient service Investigate any data discrepancies, queries and departmental changes to ensure the database is fully up to date As required, provide a messaging service on behalf of callers to the Client Account Managers Ensure all colleague's names and contact numbers remain confidential & that no personal details are shared Remain calm under pressure, use initiative and manage changing priorities as they arise Communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people Escalate technical issue with the switchboard through predefined channels

HSE, Security & Quality


Demonstrate permanent high level of security awareness, knowledge of emergency
evacuation & health & safety procedures.


Understand & actively support JLL's Quality Management program Report any suspected cases of Phishing in line with client policy

Site Operations


Ensure cleanliness of work area at all times Provide management information relating to switchboard and helpdesk as and when required. Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business

Location:

On-site -Sandton, ZAF
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.





For additional details please see our career site pages for each country.





Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.