Job Description

SUMMARY:

The Service Delivery Supervisor (SDS) manages a multiple site portfolio, comprising of a Tower Product and Power Product set. The SDS is also responsible for operational activities such as supervision of site maintenance execution, supervision of new project execution, HSE compliance, site collocation, developing relationships with the Landlords, dealing with customer queries and complaints, verification of equipment and maintenance of ATCSA assets received. Adherence to ATC's International Quality Standards, undertake record keeping and reporting as required to comply with said Quality Standards.

ESSENTIAL DUTIES:

Effective self-leadership as an individual contributor in a high-performance environment.


Supervision of site maintenance execution Supervision of new project execution. Management of HSE (Health, Safety & Environment) compliance requirements. Supervision of performance of the ATCSA vendors. Execution of operational activities at site visits. Maintaining ATCSA assets. Submission of all required reports to the Regions. Quality Compliance

SUPERVISORY RESPONSIBILITIES:

Not applicable.

QUALIFICATIONS:

Relevant National Technical Diploma (N4 / N6 or S4 / S6) or Degree

EDUCATION AND EXPERIENCE:

5 to 10 years' work experience required, which includes: 3+ years construction experience (costing, bidding, scheduling, etc.). Knowledge of site construction (site layout, tower and shelter construction, antenna and line work, and site landscape) preferred. 3+ years Customer Service experience in construction . Knowledge of AC & DC Power Systems, including Solar Arrays and Batteries
Competencies could typically include:


Digital Computer Skills Knowledge of basic accounting principles Written and verbal communication skills Ability to develop good relationships with tenant, landowners, contractors, vendors and staff. Working knowledge of safety and construction Basic principles of project management Data Capturing, Management and storage and, Record keeping and Database Management

ENVIRONMENT:

Complies with the current hybrid working arrangement. However, makes practical choices to ensure business continuity, taking guidance from the organisation's culture and ways of working. The job requires the ability to drive long distances (more than 300km), gravel roads & 4x4 roads. Office: Climate-controlled internal office environment working under normal office conditions. Home Office: The employee is expected to provide a workspace with adequate lighting, ventilation, an ergonomically sound chair, suitable desk or workstation, electrical supply for work equipment (provided by ATC) and a suitable first aid kit and firefighting equipment. The jobholder must be available during core business hours; however, flexible working hours are allowed.

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.




We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!




For more information about how American Tower is building a more connected world, visit americantower.com.




American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.