Support Supervisor
Job Description
Key Performance Areas
- Planning & Reporting
- Team Supervision
- Sales
- Customer Support
- Customer Experience
- Continuous Improvement
- Quality & ComplianceMinimum education (essential):
- MatricMinimum education (desirable):
- Relevant Management or Contact Centre CertificationsMinimum applicable experience (years):
- 3+ years in Call Centre Management / SupervisionRequired nature of experience:
- Team management / supervision
- Enforcing OPs and Company Policies
- B2C / DTC sales
- Customer relations
- Telephonic sales
- E-commerce platforms
- Technical support
- Sales and reporting
- Working within a digital environment
- Working across different time zones with different countriesSkills and Knowledge (essential):
- CRM system experience (i.e. Salesforce)
- E-commerce platforms (Big commerce, Shopify)
- Excellent English skills with neutral tonality
- Conversion rates and sales funnels
- Conflict management
- Monitoring and measuring of performance metrics
- Google Suite
- Performance and probation management
- Relevant Labour legislation
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Job Detail
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Job IdJD1421878
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned