Job Description

Western Cape, CPT - Northern Suburbs
Monthly Basic Salary (Market related)

SUPPORT ADMINISTRATOR to be based in Bellville, Cape Town

Are you passionate about delivering exceptional customer service and ensuring seamless operational support?



Our client is looking for a

Support Administrator

to join their growing team.

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The Support Administrator will play a key role in ensuring smooth and efficient operational support by:

Tracking and resolving customer issues Providing administrative and technical assistance Maintaining clear, professional communication with clients and internal teams
Your work will directly contribute to enhancing customer satisfaction and optimizing the performance of the support team.

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About the Company

Our client provides real-time IoT monitoring and control solutions that help businesses protect assets, remain compliant, and operate more efficiently.

Their smart sensors, cloud dashboards, and instant alerts (via WhatsApp, Telegram, or email) make it easy to monitor what matters -- anytime, anywhere.

With active deployments across Southern Africa, West Africa, Asia Pacific, North America, South America, and Europe, they deliver reliable and scalable IoT systems trusted by industries worldwide.
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THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

Non-Negotiable:

Matric / Grade 12 certificate or equivalent qualification,

WITH

a minimum of 2 years' experience in a customer support, administrative, or operations support role. Familiarity with customer service or ticketing environments

AND

experience using ticketing systems such as Jira, Zendesk, Freshdesk, or HubSpot Service Hub. Proficiency in Microsoft Office Suite Exceptional written and verbal communication skills,

WITH

the ability to craft clear, professional customer correspondence and internal updates. Must also be comfortable managing both inbound and outbound calls. Must hold a valid driver's licence and have a reliable vehicle.

Will also count in your favour if you have:

Experience with knowledge base or documentation tools such as Confluence. A Diploma or tertiary qualification in Administration, Customer Service, or a related field.

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DUTIES WILL INCLUDE:

Communicating proactively with customers

, providing progress updates, follow-ups, and closure confirmations to ensure a positive support experience.

Logging all support requests

received via email, WhatsApp, and ticketing systems, ensuring every issue is recorded and tracked accurately.

Tracking and monitoring ticket statuses

to prevent unresolved or lost queries and ensure timely follow-up and resolution.

Assisting with scheduling, data entry, and documentation

tasks for the support team, maintaining accurate and up-to-date records.

Maintaining and updating the knowledge base

or documentation repositories to support continuous learning and efficiency within the team.

Coordinating with operations, sales, and other departments

to ensure customer queries, follow-ups, and resolutions are completed effectively.

Tracking key performance indicators (KPIs)

such as response and resolution times, to help identify areas for improvement in service delivery.

Identifying and escalating overdue or high-priority issues

to senior support staff or managers to ensure prompt attention and resolution. For more information please contact:
Lisa-Michele Richards