Job Description

Job Purpose

Effectively manage the credit control department in the region Effectively manage the allocated debtors book Ensure that work is evenly distributed to the credit control staff Supervise, guide and provide direction to the credit control staff Performance management, coaching and training of the credit control staff To effectively implement the credit control policy at regional level and ensure compliance to it Ensure that collections targets are met through telephone debt collection Where necessary, conduct employer visit to resolve arrear accounts Collects outstanding monies from establishment as per the main agreement Liaise with the Regional Secretary, Manager Credit Control and Regional Chief Agent , Returns department and the Legal department Effectively execute instructions from the Regional Secretary and Manager Credit Control Feedback to the Shared Services on the status of the outstanding of monies Administration of settlement agreement including the finalization of agreements within set council policy and ensuring agreements are honored Ensure that the region offer high class customer service Ensure that escalated queries are resolved Effect employer registration and change of status on the MIBCO system Monthly reporting to the Regional Secretary and the Manager Credit Control

Knowledge/Experience/Skills/Requirements

Above average verbal and written communication and listening skills Ability to withstand pressure and provide the clients/customers with above average services Must at all times be diplomatic and assertive with customers/clients Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results Ability to work independently and use initiative along with problem solving abilities Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management Must be a good team player and achieve objectives as set out by the Manager Must be meticulous in carrying out tasks/instructions etc Must have good interpersonal and decision-making skills Must have good analytical skills with attention to detail Strong negotiation and report writing skills Experience and knowledge of the MIBCO Main Agreement and Monthly Returns is an advantage Strong administration experience People management experience in all aspects Customer orientated behavior Debt collecting experience is essential 2 - 4 years credit control knowledge and experience with at least 2 years' experience at a supervisory level

Qualifications

An appropriate Grade 12 certificate and/or equivalent academic qualification Recognized Finance / Debt Collection / Credit Control related qualification Computer literacy - Microsoft Excel, Word & E-mail is essential Financial/credit control IT systems an advantage * Valid driver's license will be an advantage