Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: Kempton Park
Job Posting Title: Senior Transport Logistics Controller
Time Type: Full timeMinimum RequirementsGrade 12Any Logistics qualification AdvantageousMinimum 5 years relevant experience in the industry with in-depth experience in all job related requirements listed belowSupply Chain and Transport Management experienceKnowledge & Experience in WMS MS Office, specifically Outlook, WordHighly proficient in Excel for data management and reportingTracking and Tracing systems work experienceJob Related Requirements

• 5 years experience within the logistics transport space. xe2x80xa2 5 years experience in transport service provider management Experience. Performance, development & relationship building. xe2x80xa2 2 years Experience in the management of transport claims, incidents, investigations and related reporting. xe2x80xa2 2 years Experience in creating, documenting, implementing standard operating procedures and managing service providers accordingly

• Good interpersonal skills for client account management. xe2x80xa2 Must be able to build rappor and maintain strong relationships with internal and external customers. xe2x80xa2 Ability to interpret requirements from clients (internal & external), translate and communicate to transport operations. xe2x80xa2 Must be able to meet and manage customer expectations and ensure compliance to procedures, regulations, work instructions and workloads. xe2x80xa2 The ability to understand and interpret transport performance and compliance data Analysing and building of reports accordingly. xe2x80xa2 Experience in working and communication with management. xe2x80xa2 Fluent in English speaking, writing, interpretation & communication xe2x80xa2 Attention to detail & strong administrative skills. xe2x80xa2 Comfortable working in fast-paced environment. xe2x80xa2 Good time management, organizational skills & problem solving attitude. xe2x80xa2 Team player and focused on collective goals xe2x80xa2 Good analytical skills and ability to think logically xe2x80xa2 Attention to detail and have a strong sense of urgency.

Added Advantages for this role

• FMCG Supply chain experience xe2x80xa2 Warehouse experience xe2x80xa2 Retail supply chain experience & understanding xe2x80xa2 Exposure to strategic clients and communication channels

Main purpose of the roleThis role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met. xe2x80xa2 Monitoring of Transporters assigned to handle outbound and inbound loads to DSV Solutions. xe2x80xa2 Monitoring real time day to day challenges and proactively look at solution resolution. xe2x80xa2 Ensuring the compliance of the SLA by the Transporters to DSV Solutions and also ensuring that this meets the Client's SLA. xe2x80xa2 The role requires constant follow-up on action items and outstanding issues to ensure that the team has the finger on the pulse. xe2x80xa2 Handling of all serious incidents and claims xe2x80xa2 Transporters deliverables & SLA management xe2x80xa2 Reporting to relevant stakeholders, including management at all levels. xe2x80xa2 Co-ordinating/Consolidating all the information from various transporters in a presentable manner xe2x80xa2 Build and maintain a strong business partnership with the existing customers & transporters. xe2x80xa2 Consciously looking for value adding opportunities to improve current processes and deliverables as per the client contract xe2x80xa2 Overall service and development within the transportation space xe2x80xa2 Proactively driven to identify, action, and manage on deliverables xe2x80xa2 Continuous improvement projects and implementations, including CAPA'sDuties and Responsibilities

• Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner, including monthly presentation for Clients. xe2x80xa2 Understand the Client's business & requirements to support how DSV service the customer. xe2x80xa2 Develop a strong, trusting relationship with clients and transporters xe2x80xa2 Deep understanding and execution of contractual SLA's & KPI's xe2x80xa2 Proactively driven to identify, action, and manage on deliverables xe2x80xa2 Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements. xe2x80xa2 Maintain various reports in line with KPI and contractual obligations. xe2x80xa2 Complete daily system checks to ensure all data to and from the transporters system is working xe2x80xa2 Daily team meetings with various stakeholders, aligned to client and transportation deliverables. Specifically focusing on noncompliance, queries, improvements, challenges, performance etc. xe2x80xa2 Daily & weekly reporting on IOD,s POD's and SLA xe2x80xa2 Handle incidents and claims and ensure that the necessary protocols are followed xe2x80xa2 Handling of escalations and time sensitive deliveries & queries. xe2x80xa2 Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI xe2x80xa2 Support in creating and maintaining processes, SOP's, Work Instructions etc. xe2x80xa2 Training and role out of change management processes xe2x80xa2 Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity xe2x80xa2 Have clear and consistent communication within operation and between the warehouse, transporter and client to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations xe2x80xa2 Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product xe2x80xa2 Good understanding of domestic and cross border/international transport requirements xe2x80xa2 Focus on compliance levels with regards to documentation and export & import controls

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.open/closeJob area: ManagerialSupervisorKempton Park

DSV