Supervisor I
Gauteng, South Africa
Job Description
Key Responsibilities and Deliverables:
- Managing site transactions
- Investigating battery-related issues
- Resolving customer complaints
- Collaborating with local and global teams using proprietary tools.
- Resolve red flag issues and report to management when unable to resolve
- Compile necessary weekly / daily / monthly reports to communicate initiatives and performance
- Perform hybrid agent duties, including:
- Handling customer transactions on-site
- Traveling between Rabie and Modderfontein as needed
- Investigate and resolve customer complaints related to:
- Power usage and battery performance
- Usage disputes and anomalies
- Trends in energy consumption using basic data analysis
- Support KYC (Know Your Customer) processes in collaboration with our third party provider
- Use the bPOWERd app and manufacturer's proprietary system to manage and track issues
- Collaborate with the London team and bPOWERd Operations Manager to ensure high-quality customer experience
- Any other duties deemed necessary by the line manager
- Build sound relationships with all stakeholders
- Provide continuous feedback as per client requirements
- Conduct review meetings with clients, customers and staff
- Ensure all company assets are maintained according to company policy
- Ensure scorecard compliance
- Check and monitor assets and ensure updated asset register (monthly)
Key Competencies:
Emotional maturity
Coaching & development of others
Team leadership
Impact & influence
Critical thinking
Organisational awareness
Resilience & stress management
Agility
Performance & results driven
Planning & prioritisation
Analysis & problem solving
Quality & detail excellence
4 - 5 years' sales experience; with at least 2 years at a Managerial/Supervisory level Experience in electrical systems, solar battery technology, or customer support (especially in energy/utilities)
Knowledge, Skills & Abilities:
Strategic thinking
Analytical skills
Influencing skills
Leadership skills
Financial acumen
Business acumen
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Job Detail
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Job IdJD1451219
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned