Responsible to assess/ diagnose and repair vehicle faults and conduct services and maintenance to vehicles according to prescribed OEM standards.
Deliver high quality technical expertise to satisfy customers and honour organisational service delivery values, and to do so efficiently and productively.
Specific Role Responsibilities
Key Duties and Responsibilities:
Ensure an optimally productive and efficient team.
Ensure Quality workmanship delivered to customers.
Communicate technical information, challenges and decisions to customers.
Development of employees and ensure required certification is in for the specific tasks.
Responsible for Health and Safety.
Admin functions- Check Job cards etc.
Manage workshop assets.
Plan and Gear workshop team according to available hours daily.
Assist technicians with diagnostic problems.
Test drive vehicles.
Supervise technical staff.
Communicate with customers in technical matters.
Oversee teamwork between Service Advisors, Booking clerks and Technicians.
Maintenance of hand tools.
Quality workmanship is rendered by technicians.
Manage apprentices.
Oversee correctness of job cards, clocking hours etc.
Manage work in progress.
Skills and Expertise
Required Skill:
Supervisory skills
Customer Focus and Relationships.
Communication and Influence.
Computer Literate. - OEM System Use.
Market and Territory Focus.
Brand alignment.
Professional and technical expertise in vehicle service and repair maintenance
Qualified as Automotive Technician is a minimum requirement. 3+ years' experience as a foreman - highly desired.
Valid, unendorsed driver's license
Skills and Personal Attributes
Mechanical insight
Problem solving and motor vehicle fault diagnostic skills.
Mentally alert
Have sound English communication (verbal and written) skills to accurately record findings and work on job cards, and communicate with Service team and customers.
Meticulous in your work
Customer orientated
A team player and interpersonally competent
Decision making ability
* Efficient and productive
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