Job Description

Purpose



To coordinate, plan and deliver daily team tasks in the Repairs, Servicing and Support Services function, through the execution of pre-defined objectives as per agreed OEM standard operating procedures.

Key Duties and Responsibilities



Main Function

Ensure an optimal productive and an efficient team. Ensure Quality workmanship delivered to customers. Communicate technical information, challenges and decisions to customers. Development of employees and ensure required certification is in for the specific tasks. Responsible for Health and Safety. Admin functions- Check Job cards etc. Manage workshop assets. Plan and Gear workshop team according to available hours daily. Assist technicians with diagnostic problems. Test drive vehicles. Supervise technical staff. Communicate with customers in technical matters. Oversee teamwork between Service Advisors, Booking clerk and Technicians. Maintenance of hand tools. Quality workmanship is rendered by technicians. Manage apprentices. Oversee correctness of job cards, clocking hours etc. Manage work in progress.


Skills and Expertise



Required Skill:



Supervisory skills.

Customer Focus and Relationships. Communication and Influence. Computer Literate. - Audi System Use. Market and territory Focus. Brand alignment. Professional and technical expertise in vehicle service and repair maintenance.


Educational Requirement

Grade 12/Matric. Bilingual English and other recognized language. Qualified Technician. Knowledge of Isuzu dealerships policies and procedures. Knowledge of service core processes. Supervisory/Management courses would be beneficial. * Previous relevant work experience as a technician.