Job Description

Main Purpose of the Job
Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference center with the objectives of maintaining standards. of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.
Key Responsibilities

• Put in place staff scheduling and duty allocations to ensure maximum coverage.
• Handle shift briefings / handovers / shift reports.
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet.
• Report and resolve any issues experienced.
• Manage the control of stock and operating equipment as per SOP for the outlet, Cash-ups at the end of the shift.
• Monitor service offering / products and pricing within F&B
• Make recommendations of improvements to the product and service offering.
• Co-ordinate the implementation of the food and beverage promotional calendar for outlets
• Monitor customer service standards and identify any areas of concern.
• Conduct maintenance walkabouts for front of house and back of house areas.
• Monitor health, safety, hygiene, and environmental elements in the area.
• Monitor the use and storage of operating equipment.
• Monitor stock control and operating equipment control processes.
• Investigate variances / discrepancies and take necessary action to correct, Liaises with clients.
• Attends pre-conference meetings.
• Provides client with relevant solutions / options for conferencing - including set-up, themes, decor, lighting, equipment, etc.
• Conduct QA to ensure set-up is in line with client requirements.
• Is present at functions to ensure execution is in line with client requirements.
• Manages staff appearance and floor appearance/ functioning of equipment and systems.
• Control and management of stock and operating equipment as per SOP.
• Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved.
• Monitors and reports on functions
• Provide input into the post-mortem on events and makes recommendations for improvements.
• Provides ideas and solutions that are innovative and in line with industry trends.
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs.
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Assist in providing resources and removing obstacles to performance, Onboarding of new staff members Authorize spend in line with budget.
• Conduct accurate 10, 20 and month end stock takes for the outlet in line with Company process. Report on any variances for the outlet.
• Monitor service standards and staff: guest interaction on the floor to ensures all guests are always treated with courtesy and respect.
• Handle and resolve any guest special requests, queries, or complaints.
• Shift hand over ensures that staff can provide customers with relevant service.
• Understand, record, and implement special requirements for return guests and VIPs.

Education, Experience and Competencies Required:

• 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level
• 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations.

Work conditions and special requirements.

• Ability to work shifts that meet operational requirements.
• Physically able to move operating equipment.
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements.

Additional Information

• Please Note that, preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions.
• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Submit applications before the closing date:18 February 2026

Skills Required