Job Description

Position Overview

The Multi-Site Convenience Store Manager is responsible for overseeing the operations, performance and profitability of multiple convenience stores (C-stores). This role will also ensure consistent standards across all locations, drive sales growth, manage staff and maintain compliance with company policies and regulatory requirements.

Key Responsibilities

Operational Leadership

Oversee day-to-day operations across multiple C-store locations. Ensure stores meet company standards for cleanliness, safety and customer service. Implement and monitor operational policies and procedures.
Financial Management

Develop and manage budgets for each store. Monitor sales, margins and expenses to achieve profitability targets. Analyse financial reports and implement corrective actions when needed.
Team Management

Recruit, train and mentor store managers and staff. Conduct performance reviews and create development plans. Foster a positive, customer-focused culture across all stores.
Customer Experience

Ensure consistent delivery of excellent customer service. Handle escalated customer issues and complaints. Implement initiatives to improve customer satisfaction and loyalty.
Inventory & Supply Chain

Ensure stock levels, ordering and vendor relationships are maintained across sites. Ensure accurate inventory management and minimise shrinkage. Coordinate promotions and merchandising across stores.
Compliance & Safety

Ensure adherence to health, safety and food handling regulations. Maintain compliance with labour laws and company policies. Conduct regular audits and inspections.
Strategic Growth

Identify opportunities for expansion, new product offerings and local marketing. Monitor competitor activity and market trends. Drive initiatives to increase foot traffic and sales.

Skills & Competencies

Strong leadership and people management skills. Excellent communication and interpersonal abilities. Analytical mindset with financial acumen. Ability to manage multiple priorities and locations simultaneously. Customer-focused with a passion for retail excellence. Problem-solving and decision-making skills. Proficiency in retail management systems and Microsoft Office Suite.

Qualifications

Qualification in Business Administration, Retail Management, or related field (preferred). Minimum 5 years of retail management experience, with at least 2 years in multi-site management. Proven track record of achieving sales and operational targets. Proven track record of successful implementation of new or improved processes. Knowledge of retail store operations, food service and merchandising.

Performance Indicators

Achievement of sales and profitability targets across all stores. Employee retention and engagement levels. Customer satisfaction scores. Compliance audit results. Operational efficiency and reduced shrinkage.
Please note: We sincerely appreciate your interest in this opportunity. While we are grateful for every application, only shortlisted candidates will be contacted. If you do not hear from us within 5 working days, please consider your application unsuccessful.

Job Type: Full-time

Pay: R30000,00 - R32000,00 per month

Application Question(s):

How many supermarkets have you managed? Which supermarket brands have you worked at? Do you have a valid drivers licence?
Work Location: In person