Job Description

Job Advert Summary

The Super Controller is a key operational role within the Control Tower, responsible for overseeing the Managed Services division to ensure that all events are handled accurately, efficiently, and within required timeframes. This includes monitoring route adherence, responding to panic alerts, and addressing any deviations, illegal or unscheduled stops, or discrepancies on planned routes. The role demands a high level of focus, precision, and urgency, as well as strong communication skills to liaise effectively with customers and internal teams.



Operating within a 24-hour environment, the Super Controller works rotational 8-hour and 12-hour shifts, including nights, weekends, and public holidays. They act as a bridge between the team and senior management, ensuring all escalations, investigations, and reports are handled promptly. The Super Controller also supports the Shift Supervisor by maintaining discipline, motivating the team, and ensuring all operational KPIs are achieved daily.



If you thrive in a high-pressure operational environment, have a strong sense of accountability, and can lead by example while ensuring accuracy and efficiency, this position offers the opportunity to make a real impact within our team.

Minimum Requirements

Grade 12 / Matric Certificate (Compulsory). Reliable transport to and from work (shift-based). Willingness and ability to work rotational 8-hour and 12-hour shifts, including nights, weekends, and public holidays. Prior experience in a control room, monitoring, or supervisory environment will be advantageous. Exceptional attention to detail, accuracy, and focus under pressure. Strong leadership and interpersonal skills with the ability to inspire and motivate others. Excellent communication and report-writing abilities. Proven ability to manage multiple priorities and maintain high performance in fast-paced environments. Analytical and proactive problem-solving mindset. Sound knowledge of operational monitoring systems (e.g., Vantage or equivalent). High level of professionalism, discipline, and accountability.

Duties & Responsibilities

Operational Oversight and Leadership

Oversee Managed Services operations to ensure all events are handled within required turnaround times. Monitor deviations, route discrepancies, panic button activations, and illegal or unscheduled stops, ensuring customers are informed timeously. Escalate all service interruptions, discrepancies, and system issues to senior management with a strong sense of urgency. Act as the Assisting Supervisor during periods when the Supervisor is on leave or unavailable, maintaining full operational control of the shift. Manage and accurately log DriveReport calls from road users reporting unsafe or reckless driving. Efficiently manage and complete planning tickets for customers in a timely manner, ensuring drivers can depart promptly for their trips. Enforce discipline respectfully and address policy non-compliance or performance issues promptly and professionally. Motivate and support the team to maintain a positive, focused, and productive work environment.

Audit Administration

Manage the movement and tracking of all audit data across multiple sheets and systems, ensuring completeness and consistency. Pull and prepare daily audit reports from the Event Review platform for all reviewer groups. Conduct category-based Early Warning event audits Ensure all daily audit sheets are updated, validated, and cleared at the end of each workday. Maintain a clean and organized audit database for transparency and accountability. Maintain and oversee all audit workbooks

Data Management and Reporting

Oversee auditing of Managed Services events to ensure accuracy in reason codes, handling times, and comment quality. Generate and distribute daily and weekly reports, including KPI, customer, compliance, and event accuracy reports. Monitor event queues and lead times, identify patterns or recurring issues, and initiate corrective actions to improve service delivery. Conduct investigations into operational errors or service delivery concerns and provide detailed reports with recommended actions. Ensure all data records, trackers, and audit logs are accurately maintained and stored according to company standards.

Communication and Escalation

Maintain clear, professional, and proactive communication with customers, drivers, and internal stakeholders. Ensure timely feedback and updates are provided to clients regarding deviations, delays, or event-related incidents. Facilitate smooth shift handovers with detailed notes on unresolved matters, anomalies, or system alerts. * Support and guide team members in managing complex or critical events.