Job Description

We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.

Key Responsibilities :

Operational Excellence

Identifying and communicating barriers to performance/service delivery to the operational leaders


Contribute in regular meetings with team leaders and agents in regards to efficiencies


Conduct analysis and insights based on consolidated data to enhance process improvements


Share best practice between teams to support operational efficiencies


Continually examine opportunities for improvements and adherence to schedule


Support team when needed maintain product knowledge through call taking


Will be required to take calls

Development Journey

Agile training through Quality feedback sessions


Training employees in systems and products when required


Working closely with Operations Support, Training & HR to support the new starter journey

Qualifications

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A Matric/Grade 12 Certificate or equivalent.


A minimum of 3 years insurance experience

Additional Information

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JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE

Proficiency in the following Microsoft packages (Word, Excel & Outlook) o


Excellent interpersonal and communication skills


Strong numerical ability


Strong administrative and organizational skills


Customer centricity


High attention to detail and accuracy other factors that will be considered:


Engagement


Communication skills


Problem Solving


Planning & Organizing


Risk Management


Incident Management


Data Analysis


Stakeholder Management


Client Communication


Report writing


Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)


Attention to detail

OTHER SPECIFIC REQUIREMENTS

Own vehicle with a valid driver's licence


Must be able to travel across multiple sites


Must be able to work evening hours

Note -

Afternoon and night shifts - Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.