Sub Product Owner It Service Desk Control Centre Advanced 1021
Job Description
Job Summary Essential Requirements: ITSM (IT Service Management) IT Operations Frameworks (E.g., ITIL) IT Service Delivery Management Project Management DevOps Agile Methodology JIRA & Confluence Service Desk Methodology Team management and steering for SLA and KPIs Technical experience with Data and Analytics (E.g. QlikView) Office 365 Qualification/Experience Needed: Two years of IT related working experience in service desk or control centre environment Role and Responsibility: Steer and govern IT Service Desk initiatives and projects Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating to new technologies and refined processes Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered
Open Source (Pty) Ltd
Company
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Job Detail
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Job IdJD1277337
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMidrand, Johannesburg, South Africa
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EducationNot mentioned