1010 Sub Product Owner It Service Desk (advance)
Job Description
1010 _Sub-Product Owner-IT Service Desk (Senior)
Location: Gauteng
Contract Term: 1 July 2023 - 31 December 2025ESSENTIAL SKILLS REQUIREMENTS:
xc2xb7 ITSM (IT Service Management)
xc2xb7 IT Operations Frameworks (E.g., ITIL)
xc2xb7 IT Service Delivery Management
xc2xb7 Project Management
xc2xb7 DevOps
xc2xb7 Agile Methodology
xc2xb7 JIRA & Confluence
xc2xb7 Service Desk Methodology
xc2xb7 Provider / Contract Management - SLAs and KPIs
xc2xb7 Technical experience with Data and Analytics (E.g. QlikView)
xc2xb7 Artificial Intelligence (NLP, ChatBots and Machine Learning)
xc2xb7 Office 365
ADVANTAGEOUS SKILLS REQUIREMENTS:
Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning)
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Two years of IT related working experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
xc2xb7 Steer and govern IT Service Desk initiatives and projects
xc2xb7 Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support
xc2xb7 Manage transformation within the IT Service Desk relating to new technologies and refined processes
xc2xb7 Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered
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Job Detail
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Job IdJD1307342
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned