Job Description

Closing Date 2025/05/28
Reference Number EDU250523-7
Job Title Student Affairs Advisor
Job Type Permanent
Campus Mbombela
Department Customer Experience and Campus Operations
Number of Positions 1
Location - Town / City Durban
Location - Province KwaZulu-Natal
Location - Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category Customer Service
Job Advert SummaryEduvos is looking to employ the services of a Student Affairs Advisor on a full time basisbased at our Umhlanga-Durban campus.Position:To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student retention.Minimum RequirementsMinimum qualification:Undergraduate qualification in social work, education / education psychology, counselling (Dip) or communicationExperience:Two years customer services experience preferably as a student advisor in higher education or professional development environment
Duties and ResponsibilitiesResponsibilities:As the Student Affairs Advisor you will be primarily responsible for the following:

• Facilitate the implementation of the end-to-end enrolment and onboarding process
• Manage handover and transition from new business
• Induction and orientation support including access to systems
• Contract management
• Student and sponsor queries
• Student engagement and customer relationship management (CRM) xe2x80x93 first contact of all assigned students
• Ongoing query resolution (1st level issues resolution / problem solve)
• Scheduled engagements (formalised check-ins)
• Student Affairs - Student representative council (SRC) and class representatives
• Facilitate on-campus election process
• Facilitate development and implementation of operational plans and budgets
• Implementation of on-campus student activities, events, clubs and societies
• Safeguarding xe2x80x93 incident report and response facilitation
• Student wellness xe2x80x93 awareness and referral

Functional and Behavioural CompetenciesFunctional competencies:Customer facing professional skillsBehavioural competencies:

• Initiative and responsibility - Acts on own initiative, makes things happen and accepts responsibility for the results.
• Constructive teamwork xe2x80x93 Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Relations and networking xe2x80x93 Builds a useful network of contacts and relationships and utilise it to achieve objectives.
• Influence - Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Effective communication - Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Analysis and judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
• Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Steadiness (emotional tenacity) xe2x80x93 Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.