Makes personal efforts and coordinates with all necessary entities to get interested applicants (leads) through a positive experience in the most efficient way (without sacrificing quality of service), and converts as many of them possible to registered students, while binding them to one or more of the offered degrees and certificates.
Reporting to:
CC Supervisor
Evaluated by:
CC Supervisor
Payment scheme:
1. Basic Salary
2. Commission on registrations
Responsibilities
Follow supervisor's instructions
Follow the procedures and all the steps in the right order of the qualification process
Call/email applicants to assist them with the qualification process
Use and update the CRM to enter all applicant related information, book appointments,
send emails with appropriate template, create yellow notes, update the bulletin board
Process documents, forms and applications
Effective time management - call all scheduled appointments, as well as contact all
non-contacted new leads within a maximum period of 48 hours. Screen applicants as
early as possible to screen
Prioritization of tasks
Meeting targets as given
In-depth knowledge of all degrees, diplomas and short courses offered by Unicaf and
other partner universities
Promotion of degrees, courses etc. at the lowest possible scholarship amount
Communication with internal departments (via phone, email and personal presence) to
resolve inquiries
Professional behavior during communication with applicants (calls, emails), as well as
with internal departments
Any other tasks assigned by the Management
Requirements
Bachelor's degree
Persuasiveness
Computer skills
Verbal and written communication skills
Customer service orientation
Organizational skills
Attention to detail
* Judgement
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