Job Description

Position summary
Industry: Wholesale & Retail Trade
Job category: Others: General Management
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
Clicks Group
Introduction
The Clicks Group is looking to recruit a Store Support Executive: Clicks Retailers to work within the Business Process Department. The role will be based at the Head Office in Cape Town.
Job description
Introduction
To develop and drive continuous business process improvement through an ongoing review of process and procedure across retail operations.
Job Objectives:

• To reduce customer complaints by developing a correctly empowered Operations management team to resolve complaints.
• To reduce process, procedure and administration in stores without increasing risk to the business.
• By so doing put management back onto the sales floors in front of their product and customers and encourage them to chase trading opportunity.
• To continuously improve operational loss prevention actions with the input of all relevant stakeholders.
• To continuously improve effectiveness of communication to stores. Manageable volumes, standard formats and better understanding and execution in stores.
• Develop sound relationships with all sector of the business to ensure effective operational delivery and execution of new business projects.
• Manage customer service research and feedback from survey.
• To achieve agreed financial objectives (budget, benchmarks)
• To lead projects around business innovation, capacity expansion, acquisitions and any other business diversifications required to sustain the business cycle.
• To evaluate the successful delivery of strategic or tactical business initiatives by performing pre and post project evaluations in accordance with the project objectives and feasibilities.

Minimum requirements
Qualifications and Experience:

• 3 year relevant qualification in Business Management (Essential)
• 10 years management experience in implementing cross functional projects in a retail operations environment (Essential)
• Successful track record in business process re-eingeering
• Successful track record in change management

Skills, Abilities and Job Related Knowledge:

• Knowledge of all relevant Clicks business processes, policies and procedures
• Retail and business acumen
• Business info systems
• Financial management
• Supply chain management understanding
• People management
• Change management
• Analytical skills
• Planning/organising skills
• Leadership skills
• Interpersonal and influencing skills
• Management reporting skills
• Design, development and re-engineering of business processes skills
• Financial management skills

Competencies:

• Creating and innovating
• Formulating strategies and concepts
• Adapting and responding to change
• Entrepreneurial and commercial thinking
• Interacting and presenting
• Learning and researching
• Delivering results and meeting customer expectations