Job Description

Listing reference:

woolw_001178

Listing status:

Online

Apply by:

1 May 2025

Position summary

Industry:

Wholesale & Retail Trade

Job category:

Retail Operations

Location:

Bellville

Contract:

Permanent

EE position:

No

Introduction

To give customers a great experience at the Kitchen/Bakery counter by preparing and serving quality food with care, energy and pride. This includes following the right processes, keeping things clean and safe, and taking every chance to connect with customers, inspire purchases and make their day a little better.

Job description

KEY OUTCOMES

Connects with customers and delivers warm, friendly service

Greet every customer with a smile and a welcoming attitude. Be friendly, attentive and ready to help at all times. Create positive and memorable moments for customers at the counter.

Engages customers and inspires purchases

Ask questions to understand what the customer is looking for. Suggest great options, recommend something new or popular. Talk about the products with energy and passion to help customers choose. Spot opportunities to upsell or cross-sell in a natural, helpful way.

Supports seamless shopping across all channels

Let customers know about online ordering, promotions or loyalty tools. Help them make use of store services that make shopping easier.

Knows the products and shares with confidence

Stay informed about what's in stock, what's new and what's on promotion. Explain the features and benefits of products clearly and simply.

Keeps the counter looking full and fresh

o Make sure displays are always appealing and well stocked.

Remove any waste quickly and follow all stock rotation practices.

Follows hygiene, safety and shop-keeping standards

Follow all hygiene, food safety and cleaning procedures. Complete regular checks like temperature logs and equipment tests. Keep pricing accurate and up to date.

Helps prevent shrinkage

o Report anything suspicious and follow loss prevention guidelines.

Handle stock carefully and stick to correct processes.

Leads by example

Show reliability in attendance, timekeeping, hygiene and uniform. Stay up to date by attending daily team briefings. Bring energy, care and focus to every shift.

Minimum requirements

KEY OUTCOMES

Connects with customers and delivers warm, friendly service

o Greet every customer with a smile and a welcoming attitude.

Be friendly, attentive and ready to help at all times. Create positive and memorable moments for customers at the counter.

Engages customers and inspires purchases

Ask questions to understand what the customer is looking for. Suggest great options, recommend something new or popular. Talk about the products with energy and passion to help customers choose. Spot opportunities to upsell or cross-sell in a natural, helpful way.

Supports seamless shopping across all channels

Let customers know about online ordering, promotions or loyalty tools. Help them make use of store services that make shopping easier.

Knows the products and shares with confidence

Stay informed about what's in stock, what's new and what's on promotion. Explain the features and benefits of products clearly and simply.

Keeps the counter looking full and fresh

Make sure displays are always appealing and well stocked. Remove any waste quickly and follow all stock rotation practices.

Follows hygiene, safety and shop-keeping standards

Follow all hygiene, food safety and cleaning procedures. Complete regular checks like temperature logs and equipment tests. Keep pricing accurate and up to date.

Helps prevent shrinkage

o Report anything suspicious and follow loss prevention guidelines.

Handle stock carefully and stick to correct processes.

Leads by example

Show reliability in attendance, timekeeping, hygiene and uniform. Stay up to date by attending daily team briefings. Bring energy, care and focus to every shift.

Communication

Speaks clearly and confidently with both customers and team members. Listens carefully and makes sure messages are understood. Writes short, professional notes or emails when needed.

Planning and Organising

Plans out daily tasks and uses time well. Knows what needs to be done first and what can wait. Sticks to timelines and keeps things running smoothly.

Attention to Detail

Keeps the counter and displays looking their best. Makes sure products are fresh, correctly priced, and ready to serve. Follows instructions carefully to get things right the first time.

Teamwork

Works well with others and supports team goals. Shares ideas and helps teammates when needed. * Brings a positive attitude to the team.