Job Description

MAIN JOB PURPOSE: To manage the respective Floor Operational Area within the Store on a Daily basis, to ensure maximum performance of the Floors Operations. This includes scheduling, cost & risk containment and achieving the strategic Objectives. REPORTING TO: Store General Manager / Regional General Manager Stores Performance & Measurement: Achievement of agreed Top Line Budget Achievement of agreed Gross Profit % Budget Achievement of agreed Income (Rebates/ Ad Spends/ Settlements and other income e.g., Promotional Ad hoc, Selling of Ends, buying of space on leaflets & any other contributions) Achievement of agreed expenses in line with performance ratio % to Budget Achievement of agreed bottom line Profit Budget Achievement of agreed strategic Basket Size and Feet count Achievement of agreed strategic departmental participations & GP% Achievement of strategic agreed Cash and Credit ratio to sales Shrinkage in line with Budgeted % Stock Holding not to exceed 4.5 weeks. Stock Management & Buying Controls: Ensure that the floor areas, have a full range of appropriate products to suit the needs of the consumer both retail and wholesale Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers) Ensure all products have a P.I. label and at least one (1) Shelf Talker on every module Ensure appropriate planned promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker (Applicable to the range / Floor layout) Ends planners (Visible in GMs Office) in accordance with Supplier activity, income collected and generically positioned Ensure that cleanliness and high hygiene standards are maintained throughout the stores All returns to be monitored closely e.g. Expired stock, swell allowances and returns to suppliers for overstocks and damages - Top 200 lines Report to be completed weekly in order to track Costs, Selling, SOH and average Rate of Sale by product. Marketing Grow market share through interaction with customers, community, suppliers and trading partners Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & smses Promote Stokvels & Christmas Stamps through-out the year Ensuring that the floor employees are promoting the specials and in store marketing campaigns, applicable to departments. Daily Budgeting, Sales, Reports, and Targets Ensure that daily sales budget is monitored very closely and achieved Hourly floor walks and Actioning of instructions given by the Store GM; Monitor and manage the execution of set targets daily, weekly and monthly. Follow up daily and increase store standards Monitor customer buying through observation and interaction with customers on the floor and through the department supervisors and teams Ensuring that shelves are stocked with stock items and also that shorts are monitored and orders placed timeously to avoid runouts - Focus in ensuring that stock levels are always up to date and not to run out.Loss Control: Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc) Ensure that shrinkage is managed through doing daily hazard counts, floor monitoring of customer behaviour and service, managing staff control and also scheduling All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action, as executed by the Store General Manager Ensure the temperature checks are done as instructed and checked by store management. All service department stock takes to be completed weekly and any shorts/ overs to be actioned. All Airtime & Cigarette counts to be completed weekly and any shorts/ overs to be actioned. All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing. Follow all Opening and Closing security procedures. Customer Service: Attend to customer queries and resolve them as promptly as possible Ensure pamphlets are distributed on time and effectively Adequate scheduling of staff on sales floor to ensure that replenishment of stock is without delay Stock availability and fair price at all times Interaction with customers and community - drives & involvement Customer Friendly staff on the sales floor On-going Customer service training. Safety and Hygiene Ensure that the store adheres to all safety and health laws. (Occupational Health and Safety Act.) Ensure that the store is always kept clean and pleasant for all (Customers, visitor and Staff) Ensuring the safety procedures on the Floor are maintained in terms of Forklifts and Customers on the Floor Pest Control-maintain high levels of hygiene on sales floor. People Management Ensure that all staff understands what is expected from them Lead by example and Motivate staff daily Proper Leave management inline with your planned weekly staff scheduling Comply with current basic conditions of employment Act with-in Limits of Authority, as defined by Store Management Practice goal setting in every area of the business and review weekly & monthly Ensure compliance to all HR policies and procedures Train staff adequately in every area of the business Measure Productivity: Review staff requirements and scheduling as required to serve the customers. Financial Management: Control all expense control and ensuring your department manages costs and maintain the Store Expense Budget. Systems and Procedures Comply with all systems and procedures Discount reports to be checked daily to check for any un-authorised transactions. All Refunds and Overrings to be checked and signed off with day-end reports. Stock Takes Assist in the performing of stock take preparations Ensuring Store Staff participate as scheduled in the stock takes are done in accordance with agreed CPA and Budgeted Cost Ensuring the planning and preparations of the Stock Takes are done Timeously to ensure accuracy in performing the Store Stock Take and to minimize the losses Perform accurate stock take Variance reports to be scrutinized and actioned accordingly. General Additional Requirements in fulfilling the above-mentioned position: Management Control and additional responsibilities Ensuring all reporting to the Store Management of the required processes are achieved and instruction issued are adhered to That the fulfillment of this role may require you to perform duties beyond the scope of this role defined in the above KPAs; That you may be required to perform additional Adhoc duties, which are inline with the business operation and required to ensure that these are in the interest of the Company That you may be required to fulfill a position of relieving of a role for a period of time that may be required of you due to the nature of your position.
Matric and relevant qualification Store Operations Management experience

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