Job Description

About the job Store Manager

Description

Protect and grow profitable market share within a Store in accordance with the Store, Division and Company strategy.

Requirements

Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience

Valid Drivers license

Must have well developed business acumen

Must be able to work under pressure

Must be computer literate (Basic computer literacy)

Must have strong leadership skills

Must have strong administrative skills

Must have own transport and cell phone

Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation

Must have strong Human Resources Management skills

Attention to detail

Strategic Management

Develop, implement, and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Executive from time to time

Grow and protect Profitable Market Share

Achieve growth in markets share in your Store as defined in the strategy plan

Promote customer loyalty programmes (e.g., VIC, charge cards, etc)

Manage the distribution of advertising material to ensure maximum efficiency

Develop action plans proactively to protect your market where you trade when competitors enter the market

Customer Service

Implementing and monitoring the Customer Service strategy

Reliable, prompt Customer Delivery Service

Grow and maintain VIC client base

Recommend Range improvements to suite the market

Take action on Customer Surveys (implement action plans when required)

Ensure effective staff scheduling planned and implemented to provide exceptional Customer service.

Asset Control Stock

Order stock as per Cashbuild Way

Manage and control shrinkage within the Store

Manage the PIC process

Manage Wall to wall Stock-take

Manage and control stock movement inside the store relating to

End Control

IBTs

Customer Returns

Receiving

Manage Damage, Obsolete and Slow-moving stock items

Analyse security requirements and implement changes.

Asset Control Cash

Manage Debtors and RD Cheques within the Store

Manage Petty Cash

Manage daily Banking

Manage Shorts and overs

Manage Cheques and Credit Cards

Asset Control Fixed Assets

Maintenance and protection of racking and displays

Maintenance and protection of signage (internal & external)

Maintenance of forklift and generator

Maintenance and protection of IT Equipment and Telephone systems

Maintenance and protection of the Safe / vault

Maintenance and protection of items listed on asset register.

Human Resource Management

Recruit and Induct all Employees

Ensure Training and Development (certification and succession / back up plans) is in place for the Store

Ensure Succession Planning and Career pathing is in place within the Store

Manage manpower requirements in line with the Division and Store strategy and Company benchmarks

Ensure open communication / relations (CARE Meetings, CB Mail) with the Store Employee Forum

Manage Employee Relations

Manage the performance management processes as per the Cashbuild Way

All staff to have complete staff files as per the Cashbuild Way.

Store Safety (OHSA) Standards

Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:

Ensure Checklists complete

Appointment of Safety and first aid Reps as per OHSA

Report Incidents

Take immediate action on any non-compliance once identified

Record all OHASA incidents

Ensure all Forklift drivers have a valid forklift drivers licence

Ensure safe working conditions of all safety equipment.

Store Trading Standards

Maintain Housekeeping standards

Manage Merchandising standards

Implement and maintain the correct Planograms

Maintain Yard and Parking Areas

Manage and maintain store Ready for Business standards

Profitability

Manage the Store according to the Financial Model, benchmarks, and budgets

CB Way

Monitor adherence of Company standard compliance in Store (Internal Audit Results)

Implement and maintain controls and disciplines

Implement Corrective Action Plans where necessary

Cashbuild