Job Description

Key Responsibilities

Staff Management

+ Recruit, train, supervise, and evaluate store staff.
+ Create and manage employee schedules.
+ Conduct performance reviews and provide feedback.

Operations

+ Oversee daily store activities to ensure efficiency.
+ Maintain store cleanliness and visual merchandising standards.
+ Ensure compliance with health and safety regulations.

Sales & Customer Service

+ Set and achieve sales and profit targets.
+ Handle customer complaints and resolve issues promptly.
+ Implement marketing campaigns and promotional activities.

Inventory & Financial Management

+ Monitor and maintain inventory levels.
+ Manage budgets, expenses, and cash handling procedures.
+ Prepare reports on sales trends, customer behavior, and profitability.

Leadership

+ Organize regular staff meetings to align team goals.
+ Motivate and mentor employees to achieve performance objectives.

Qualification and Experience

matric is required; bachelor's degree in business or related field preferred. Several years in retail, with supervisory or management experience.

Skills:

Strong leadership and communication skills. Excellent organizational and problem-solving abilities. Proficiency in retail operations and inventory management. Ability to work in a fast-paced environment.

Behaviors

Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships Customer Focus - understands, anticipates, and meets the needs and expectations of customers Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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