Job Description

Job Summary MAIN JOB PURPOSE:

To manage all aspects of the business unit and achieve
agreed budgeted and Strategic objectives.

KEY PERFORMANCE AREA xe2x80x93 DETAIL TASK DESCRIPTION & REQUIREMENTS:

Stores Performance & Measurement:

• Achievement of agreed Top Line Budget;
• Achievement of agreed Gross Profit % Budget;
• Achievement of agreed Income (Rebates/ Ad Spends/ Settlements and other income e.g., Promotional Ad hoc, Selling of Ends, buying of space on leaflets & any other contributions);
• Achievement of agreed expenses in line with performance ratio % to Budget;
• Achievement of agreed bottom line Profit Budget;
• Achievement of agreed strategic Basket Size and Feet count;
• Achievement of agreed strategic departmental participations & GP%;
• Achievement of strategic agreed xe2x80x9cCash and Creditxe2x80x9d ratio to sales;
• Shrinkage in line with Budgeted %;
• Stock Holding not to exceed 4.5 weeks.

Stock Management & Buying Controls:

• Ensure that the store(s) have a full range of appropriate products to suit the needs of the consumer both retail and wholesale;
• Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed;
• Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers);
• Stock purchases to be in-line with ROS (Rate of Sale);
• Ensure all products have a P.I. label and at least one (1) Shelf Talker on every module;
• Ensure promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker;
• Ends planners (Visible in GMxe2x80x99s Office) in accordance with Supplier activity, income collected and generically positioned;
• Ensure that cleanliness and high hygiene standards are maintained throughout the stores;
• Top 20 suppliersxe2x80x99 performance & review meetings - to be scheduled monthly and forward planning to be completed in terms of activities/promotion/ Ad hoc income and Cycle deals on products for the purpose of marketing the products on leaflet;
• Selling and income on ends to be negotiated, claims signed and income recorded on Income Statement- End Income recorded as other income;
• Purchases buying Ratioxe2x80x99s to be in line with Sales- Stockholding not to exceed 4.5 weeks;
• Signing-off all purchase orders and receipts on a daily basis;
• All GRVxe2x80x99s to be checked- Monitor Input GP by line and invoice/ SOH/ in accordance to daily & weekly Purchase Budget;
• Ensure that all claims are claimed against supplier e.g. Tallies, over-pricing, Supplier contributions, Ends, Shorts and returns;
• All returns to be monitored closely e.g. Expired stock, swell allowances and returns to suppliers for overstocks and damages
• Weekly SPM to be completed in order to track opposition pricing action accordingly.
• Top 200 lines CSH (Consolidated Store Holdings) Report to be completed weekly in order to track Costs, Selling, SOH and average
• Rate of Sale by product

Marketing:

• Build supplier relationship through interaction and dealings.
• Identifying of lines for promotions & price setting in accordance with market pricing;
• Grow market share through interaction with customers, community, suppliers and trading partners;
• Visiting of customers: Visit top 20 customers weekly and do bulk dealing through sharing marketing trends and ideas;
• Look at the area demographics and LSM groups that you do direct marketing too. (Know your customers.);
• Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & smsxe2x80x99es;
• Promote Stokvels & Christmas Stamps through-out the year;
• Arranging of supplier activities on weekends e.g. Wet Demos.

Daily Budgeting, Sales, Reports, and Targets:

• Ensure that daily sales budget is monitored very closely and achieved;
• Monitor and action Daily Traders Contact List, Sending of SMS`s and
• Faxing of Traders specials. -Look at returning orders and measure performance;
• Daily floor walks and Actioning- set targets daily, weekly and monthly.
• Follow up daily and increase store standards;
• Meeting of deadlines on financial info, reports & Promotional activities;
• Monitor customer buying- buying card customers & customers xe2x80x9copen to buyxe2x80x99sxe2x80x9d in terms of available credit facilities.

Loss Control:

• Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc);
• Ensure that shrinkage is managed through doing daily hazard counts;
• Ensure that 2nd checks are done at receiving and recorded in 2nd Checks Management book;
• All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action;
• Ensure that all till shorts are eliminated and action taken where required.
• Ensure the temperature checks are done as instructed and checked by management.
• All service department stock takes to be completed weekly and any shorts/ overs to be actioned.
• All Airtime & Cigarette counts to be completed weekly and any shorts/overs to be actioned.
• Spot Checks to be performed on till points and shorts/ overs to be actioned.
• All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing.
• Follow all Opening and Closing security procedures;
• Save keeping of all administrational books. Books needs to be in secure place

Customer Service:

• Attend to customer queries and resolve them as promptly as possible;
• Ensure pamphlets are distributed on time and effectively;
• Spend adequate time on sales floor to know customer needs and become the face of the business unit;
• Adequate scheduling of staff on sales floor and Front Line in order to give customers good service. Staff cost in line with agreed budgeted %;
• Stock availability and fair price at all times;
• Interaction with community - drives & involvement;
• Customer Friendly staff at till points;
• On-going Customer service training

Safety and Hygiene:

• Ensure that the store adheres to all safety and health laws.
• (Occupational Health and Safety Act.);
• Ensure that the store is always kept clean and pleasant for all;
• Maintain Forklift licenses and renewals by staff member;
• Do Weekly vehicle inspections for faulty and worn parts/ tires that may cause accidents;
• Pest Control-maintain high levels of hygiene on sales floor, bulk stockrooms, and fridges.

People Management:

• Ensure that all staff understands what is expected from them;
• Lead by example and Motivate staff daily;
• Proper Leave schedule & plan accordingly;
• Time management- Staffing- short times, Staff scheduling and Overtime;
• Comply with current basic conditions of employment;
• Act with-in xe2x80x9cLimits of Authorityxe2x80x9d e.g. staff employment, dismissal,
• CCMA, Retrenchments, Increases and commissions paid;
• Manage staff grievances promptly and correctly;
• Practice goal setting in every area of the business and review monthly;
• Ensure compliance to all HR policies and procedures;
• Train staff adequately in every area of the business;
• Measure Productivity: Review staff structure monthly and monitor sales by staff member.

Finance Administration:

• Ensure that all Cash safety procedures are followed daily e.g. Cash pickups, Cash Drops, Cash Pay-outs and Cash Collections;
• Cash Flow management- payment of expenses & stock;
• Sign-off daily Cash-up report confirming Cash Deposited, Expenses paid out, suppliers paid COD, Transport Expenses, Debit & Credit cards transactions, Till shorts & Overs, Bank shorts & overs & Petty Cash;
• Ensure that all cash deposits balance daily with actual cash banked;
• All Credit Cards balances daily with actual slips/ speed point transactions;
• Control all expenses by signing off all Sundry orders and final invoices;
• Ensure accuracy of Income statement detail and performance against budget;
• Ensure accuracy of rebate & other income on monthly income statement;
• Ensure all payments are signed off by the appropriate personnel before making any payment. -Within xe2x80x9cLimits of Authorityxe2x80x9d
• Weekly monitoring of age analyses on Debtorxe2x80x99s customers- act in accordance to agreed terms with customer;
• New customer credits & terms in accordance to xe2x80x9cLimits of Authorityxe2x80x9d;
• Complete Monthly Transport Income statement measuring

profitability of delivering of goods. Systems and Procedures:

• Comply with all systems and procedures;
• Monitor all sales below cost daily. Action accordingly;
• Daily Sales report to be checked and signed off with supporting documentation for day-end;
• Discount reports to be checked daily to check for any un-authorised transactions.;
• All Refunds and Overrings to be checked and signed off with day-end reports.

Stock Takes:

• Perform stock take preparations;
• Ensure that stock takes are done in accordance with agreed CPA and Budgeted Cost;
• Perform accurate stock take;
• Variance reports to be scrutinized and actioned accordingly.

General Additional Requirements in fulfilling the above-mentioned position:

Management Control and additional
responsibilities:

• That the fulfillment of this role may require you to perform duties beyond the scope of this role defined in the above KPAxe2x80x99s;
• That you may be required to perform additional xe2x80x98Adhocxe2x80x99 duties, which are inline with the business operation and required to ensure that these are in the interest of the Company;
• That you may be required to fulfill a position of relieving of a role for a period of time that may be required of you due to the nature of your position.

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