Job Description

Purpose of the position The Store Operator is responsible for managing the daily operations of the store and is accountable for the overall performance of his/her team and store. Duties includes staff management, maintaining high production, productivity, quality, hygiene and customer-service standards. Key Performance Areas Store Operations

• Ensure Operational Excellence, by following and enforcing company policies and procedures.
• Manage and monitor expenditure of all costs within store under your control ensuring all budgets adhered to.
• Manages controllable cost against set budgets for the store.
• Address gaps/concerns identified through store audit.
• Ensures that section and production checklists are timeously completed on a daily basis.
• Timeously report all maintenance and repairs issues to Regional Manager.
• To ensure that all required reports are sent daily/weekly/monthly.
• To provide a consistent customer focused service experience
• Executes sales promotion activities.
• Effectively manage food-cost
• Performs stock-take procedures and readily address variances.
• Maintains appropriate stock levels through ordering, receiving and rotation processes.
• Ensures correct portioning standards are followed for all products and services.
• Strict adherence to cash handling procedures as per Company Policy. (Float management, banking and cash ups)

TRAINING

• Ensures store staff are trained and competent in assigned areas and implement correct training procedures to be followed in store.
• Training of store staff, new and existing stores
• Identify staff development areas and address through training
• New menu training in own store
• Custodian of in store training and operations material
• Identify and takes action to address customer service gaps through training

STAFF MANAGAMENT

• Create a positive working environment for all employees.
• Conduct regular meetings with employees to share information, discuss problems and get feedback.
• Recruit and interview all store staff, in line with the recruitment processes and with assistance from HR.
• Ensure staff are trained and competent in assigned areas implementing correct procedures to be followed
• Provides leadership, coaching and motivates staff
• Plans and prepares work schedules and assigns staff to specific duties.

Skills & Expectations

• Good command of the English language, both verbal and written
• Can communicate clearly with colleagues and customers
• Able to hold conversation with customers and monitor and dictate the flow of customers
• Must be able to work in high pressured environments
• Must be willing to work long hours
• Takes pride in personal appearance and hygiene
• Good understanding of basic customer service and hospitality principles
• Must be able to perform as an individual, as well as excel as part of a team
• Always willing to work, learn and grow
• Passionate, driven & self-motivated individual
• Must be willing & able to openly interact with customers
• Personality and confidence to be able to perform on stage
• Great understanding of Sweetbeet quality and consistency and standards & procedures
• Leadership qualities to report hazardous, unsafe & default equipment, or situations within the workplace

Job Type: Full-time Education:

• High School (matric) (Preferred)

Experience:

• Restaurant: 3 years (Required)