Job Description

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Are you ready to lead the launch of a bold new cosmetics store that's set to redefine beauty standards? We're opening the doors to a new store and looking for a dynamic, passionate, and visionary team to shape the customer experience and build a store that reflects our bold vision.
This is more than just a store - it's a destination for beauty lovers, trendsetters, and makeup mavens.
We are looking for a passionate, experienced and people focused Store Manager who will be at the forefront of a beauty revolution. This individual will assist with building a high-performing team, delivering exceptional customer experiences, and driving sales through creativity, leadership, and a deep love for all things beauty.
Help us shape an unforgettable customer experience, build a team that radiates energy and expertise, and create a store that reflects our bold vision for beauty.
If you live and breathe cosmetics and thrive in a fast-paced, high-glam environment - we want you on our team!
Responsibilities:

• Lead the store to exceed performance targets across sales, client acquisition, loyalty engagement, and visual merchandising - setting a new benchmark in beauty retail.
• Inspire your team to deliver a luxurious, inclusive, and unforgettable customer journey that reflects our bold and boundary-breaking beauty philosophy.
• Recruit, train, and empower a passionate team of beauty experts who embody creativity, confidence, and authenticity. Foster a culture of innovation, collaboration, and high performance.
• Oversee daily operations with precision - from scheduling and expense control to ensuring full compliance with brand and company standards.
• Ensure the store is a visual masterpiece, with flawless merchandising and presentation that captures attention and celebrates individuality.
• Maintain stock integrity, optimize inventory levels, and implement proactive loss prevention strategies to support seamless operations.
• Leverage insights and analytics to drive sales, enhance team performance, and identify opportunities for growth and innovation.
• Manage all aspects of people leadership - including performance management, employee relations, and team engagement - with empathy and excellence.
• Maintain exceptional execution across all responsibilities, ensuring the store operates at the highest level of professionalism and impact.
• Build lasting relationships with customers through expert product knowledge, personalized service, and a deep understanding of diverse beauty needs.
• Proactively manage store risks to ensure a safe, secure, and compliant environment for both customers and team members.
• Collaborate with marketing to create engaging in-store content (e.g., tutorials, product highlights, team spotlights) that amplifies the brand's voice across social platforms and builds a loyal beauty community.

Requirements:

• A Grade 12 qualification
• 3-4 years retail experience
• 1-2 years proven experience in fashion and beauty retail (advantageous)
• Demonstrated success in driving sales and managing client transactions
• Inspirational leadership style with a focus on coaching and team development
• Deep appreciation for beauty and exceptional customer engagement
• Excellent communication, negotiation, and organizational skills
• Strong administrative, planning, and analytical skills
• Connects with customers and team members in a genuine, trend-savvy way - handling challenges with grace, clarity, always focused on creating positive, stylish solutions.
• Flexibility to work retail hours, including weekends and holidays

Behaviours:

• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
• Financial Acumen - understands and applies financial concepts and principles to make informed financial decisions
• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Build Effective Teams - forms, develops, and leads a group of individuals toward the achievement of a common team objective
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives

About Us:
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?