Job Description

Job Summary

KPI's will be (but not limited to):

• Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions and advanced 3rd level diagnosis.
• May be required to travel to the associated airports when required.
• Attend meetings with the client and other stakeholders.
• Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
• To be primarily utilized within the project environment, but will be used in the operational environment from time-to-time

Support Services

• Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade)
• Manage the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files
• Monitor and reduce operating system log files to prevent file systems from overfilling
• Manage Operating System Processes (e.g., investigate continuously running system subtasks, or daemons) including refreshing processes as required, establishing start-up sequences, maintaining system clock synchronization, and changing process priorities as appropriate.
• Recommend operating system updates and configuration modification to the client's IT Infrastructure Engineer, as required
• Apply operating system patch updates, as required
• Maintain tools for remote management and alert monitoring
• Maintain operational support procedures
• Maintain the hardware and software configuration information
• Evaluate planned changes to the server environment and advise of any requirements to support such changes
• Adhere to standard security processes and procedures
• Provide health check and trending reports that include best practices as prescribed by the OEM

Performance Management

• Manage incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
• Manage thresholds and alerts for usage of IT resources.
• Analyze performance service level breaches, alerts, trends and root causes to restore service.
• Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
• Tune reactively to restore service for performance incidents and root causes.
• Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
• Recommend changes to maintain agreed upon system performance levels.
• Implement after hours' changes as approved through a formal change management process.
• Define performance related metrics and data collection, summarization, and usage requirements.
• Collect, summarize and store performance data (Standard Performance Data Management).
• Define performance alert thresholds to support agreed upon service levels.
• Provide Standard Performance Reporting.
• Provide Ad hoc Performance Reporting for analysis of incidents to restore service.

Minimum Requirements:

• Matric - Senior Certificate
• OEM (Dell) Accreditation in Storage and Back-up in some of these certs

• Associate - Information Storage and Management Version 5.0
• Dell Unity XT Unified Storage Solution
• Dell EMC Integrated Data Protection Appliance
• Dell EMC PowerStore
• Technology Architect, Midrange Storage Solutions
• Veeam Certified Engineer
• 6+ Years' Experience and professional knowledge in Storage and Backup Services.
• End to end troubleshooting skills for effective problem resolution of all Storage and Backup issues
• Strong verbal and written communication skills with ability to coordinate work activities with remote teams
• Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels)
• Working effectively within local and distributed teams

**Please Note : Only shortlisted candidates will be contacted**

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