Job Description

Starke Ayres is the foremost African specialist and global supplier of premium vegetable, flower and lawn seed varieties - both for commercial and home garden planting. The following position has become available for a Operations Supervisor, based in Rosebank, Cape Town.

RESPONSIBILITIES

Customer Service:

+ Provide excellent, professional customer service at all times, ensuring a positive shopping experience.
+ Ensure that sales staff provide excellent, professional customer service at all times.

Maintenance and Operations:

+ Oversee the maintenance of all sales areas of the nursery, ensuring they are clean and tidy at all times.
+ Maintenance of property buildings and all associated nursery sales areas and verge.
+ Inventory control and operational management and service of small machinery and small equipment and tools.
+ Monitor stock levels daily and report shortages/requirements to the Line Manager.
+ Provide workers with assistance in performing duties as necessary to meet deadlines.
+ Ensure that all company procedures are executed correctly by sales staff.

Supervision and Coordination:

+ Delegate tasks to the Assistant Nursery Supervisor or Sales Assistants as per management instructions.
+ Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
+ Identify difficult and complicated sales scenarios and intervene swiftly.
+ Coordinate with buyers and suppliers for seasonal training every Friday (60 minutes) for all branch staff on chemicals, fertilizers, tools, plants, and related items on sale.
+ Managing the contractors on site.
+ Organisation of monthly staff attendance register in conjunction with line managers.
+ Procurement of quotations for CAPEX and implementation thereof.
+ Management of CAPEX to specifications within budget

REQUIREMENTS

Education:

National Senior Certificate (NQF level 4) (essential)

Experience:

Minimum of 2 years of experience in maintenance or operational roles Experience in a nursery or garden centre environment (advantageous) Horticulture knowledge is advantageous

Knowledge and Skills:

Strong knowledge of maintenance procedures and best practices Proficiency in using maintenance tools and equipment Strong problem-solving abilities with a solution-oriented mindset Basic understanding of horticulture and plant care Computer literate Friendly and approachable demeanour Excellent team leadership and people management skills Effective communication skills, both verbal and written * Ability to work independently and as part of a team