Job Description

Would you like to drive innovation and improvements?
Join us as a Sr Operational Process Analyst!
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
We are looking for a Sr Operational Process Analyst to join our team. This role involves contributing toward the improvements in our operational processes, policies, and supporting tools. You'll be part of making critical decisions and communicating with teams/management in the Global Business Technology organization. You will lead problem-solving efforts, support research/design, and contribute to assignments within the service management processes. Additionally, you will be responsible for creating, distributing, generating, and maintaining analysis reports to assist with continual service improvement and ensuring adherence to policies.
Responsibilities:

• Drive adherence to global service management processes (e.g. change, incident, release management).
• Define and validate modifications and enhancements to service management policies, and procedures.
• Analyze, Propose, Initiate and drive process improvement activities.
• Serve as the first point of escalation and subject matter expert on operational process matters; escalate to management as required.
• Review production changes for compliance with global change management policies.
• Support development teams in implementation of operational processes (e.g. test coverage, code coverage).
• Provide training on service management and tool utilization.
• Help manage the Change Advisory Board (CAB).
• Creation, distribution, generation, and maintenance of analysis reports that assist with continual service improvement.

Requirements:

• Bachelor's degree in management information systems, systems engineering, computer science, technology or equivalent work experience.
• Available to work shift hours 10:00 AM - 18:30 PM SAST.
• ITIL knowledge required.
• Excellent written and verbal communication skills.
• Experience working with individuals/teams across multiple locations/time zones.
• Experience and knowledge in change management principles, methodologies, and tools.
• Demonstrated ability to work independently/with minimal direction.
• Experience with ServiceNow, Azure DevOps preferred.
• Ability and desire to learn new processes, tools, and technologies.
• Ability to escalate issues using good judgment.

Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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