Job Description

Job Summary
Fancourt, South Africa's premier golfing, leisure, and lifestyle destination, is nestled in the heart of the Garden Route in George. We are now accepting applications for a dynamic and passionate Sports & Leisure Centre Manager to join our team.
This role requires an individual with energy, leadership, and a deep passion for leisure and recreation, who thrives under pressure and remains composed in challenging situations.
Minimum Requirements:
Qualifications & Experience:

• Grade 12 or equivalent (required);
• A Diploma in Sports / Club Management (advantageous);
• A valid driver's licence (advantageous);
• Minimum of 3 years' experience in a 5-star hotel, resort gym, sports or golf club environment in a supervisory or managerial capacity;
• Sound knowledge of a variety of leisure and sporting activities including children's programming, golf, tennis, cycling, hiking, etc.;
• Understanding of relevant local and national health and safety regulations;
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) and ERP systems.

Key Responsibilities:
(The following list is not exhaustive and may evolve with business needs)

• Develop and execute engaging, innovative activities for guests and members that drive participation and revenue;
• Plan and implement vibrant seasonal and festive programmes tailored to our diverse clientele;
• Drive marketing and communication strategies to promote leisure activities and maximise awareness;
• Research and incorporate current trends in resort-based leisure activities to ensure offerings remain fresh and competitive;
• Ensure all leisure facilities comply with health, safety, and quality standards;
• Oversee daily operations of the Sports & Leisure Centre and Kids Club;
• Manage departmental budgets, ensuring financial performance aligns with targets;
• Recruit, train, mentor, and manage a high-performing team;
• Handle administrative tasks including stock control, ordering, and inventory management;
• Ensure consistently high levels of guest satisfaction through exceptional service delivery;
• Handle guest feedback and complaints effectively, working closely with Guest Relations and monitoring feedback platforms such as Medallia and TripAdvisor;
• Coordinate specialised childcare services as needed (including special needs and babysitting).

Required Competencies:

• Strong time management and organisational skills;
• Effective leadership and relationship-building abilities;
• Excellent verbal and written communication across all levels;
• Resilience, attention to detail, and dependability;
• Strong problem-solving abilities;
• A friendly, professional, and guest-centric approach.

Additional Requirements:
The successful candidate must be physically fit to meet the demands of the role and willing to work extended hours, including weekends and public holidays, as required.
Think you're the right fit?
If you meet the above criteria and are ready to be part of a world-class team, we invite you to apply online today.
Application Process:
Closing date:
20 July 2025
How to apply:
You can apply online at
PLEASE NOTE:
The Company's Employment Equity Plan will be taken into consideration with all appointments. Should you not be contacted within two weeks of the closing date, please consider your application as unsuccessful.
Fancourt
Company