Job Description

Business unit, Department, Reporting
Business Unit Operate
Department IT Operations Centre
Job grade/level S5
Core Description
Responsible for developing and leading the development and optimization of Business Intelligence (BI) reporting solutions. Support strategic IT Service Management (ITSM) and BPO initiatives by enabling actionable insights, real-time analytics, and enhanced decision-making processes. Drive transformative service management goals, including the adoption of the Next-Generation IT Operations Centre and shift-left automation.
Key Deliverables / Primary Functions
Build dynamic, interactive reports and dashboards using advanced WebFocus capabilities

• Leverage self-service BI tools to empower users with ad hoc reporting and data discovery
• Implement predictive and prescriptive analytics to enable proactive service management
• Utilize multi-source data access to provide real-time insights from diverse data repositories
• Seamlessly integrate data from multiple sources, including SAP, SharePoint, and third-party APIs
• Collaborate with business units to define and implement robust data governance policies
• Ensure optimal performance of reports and dashboards using advanced tools
• Maintain thorough documentation of reporting solutions, adhering to best practices for scalability and security
• Collaborate with automation teams to enhance reporting workflows through Next-Generation auto-remediation initiatives
• Assist end-users with self-service reporting capabilities, fostering a data-driven culture
• Align BI development with organizational goals, supporting initiatives like shift-left, auto-remediation, and multi-channel integration for ITSM and BPO sectors
• Ensure reporting solutions contribute to the Next-Generation IT Operations Centre's ability to deliver proactive, high-impact support across WhatsApp, Microsoft Teams, email, and other channels.
• Support the organization's digital transformation journey through innovative BI solutions
• Provide strategic insights to support decision-making processes across all business units
• Help create and implement Reporting as a Service (RaaS) solutions to standardize and streamline reporting

Core Functional Skills & Capabilities
WebFocus Development
Data Management
Employee Engagement
Power BI
Project Management
SQL and Database Technologies
Critical Thinking
Core Behavioural Competencies
Job Match
Writing and Reporting
Presenting and Communicating information
Applying expertise & Technology
Analysing
Deciding & Initiating Action
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience

• 3 Years experience in Webfocus development

OR

• 7 years experience in WebFocus tools, experience with info assist, Report Caster, Developer Studio, or App Studio, Data integration, SQL and Web technologies. With exposure to TIBCO Webfocus. With a proven track record of designing BI solutions aligned with enterprise-level goals.
• Knowledge of BI best practices and data visualisation principles.

Certifications
WebFocus
SQL
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 0
Level of Engagement Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
Workplace / Physical Requirements
Hybrid Remote Worker
Billable